At a Glance
- Tasks: Engage communities, coordinate events, and support bereavement services across Avon and Somerset, Devon and Cornwall.
- Company: Join a compassionate charity dedicated to supporting bereaved families.
- Benefits: Competitive salary, flexible hours, generous leave, and employee wellbeing support.
- Other info: Hybrid role with travel opportunities and excellent career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills in community engagement.
- Qualifications: Experience in outreach, event coordination, and working with vulnerable individuals.
The predicted salary is between 26227 - 26227 £ per year.
Reports to: Therapies Assessor and Service Manager
Salary: Salary of £26,227 per annum
Location: Remote with regular travel across Avon and Somerset, Devon and Cornwall
Hours: Full-Time, 37.5 hours per week
Post No: 2WCSOCFT1
Context of role: The Outreach Officer plays a key role in raising awareness of services, strengthening community partnerships and supporting the delivery of high-quality bereavement support activities across the region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
Key responsibilities:
- Support Service: Event Coordination and Delivery
- Coordinate and deliver regular community engagement activities, including coffee mornings and support events.
- Organise and facilitate regular wellbeing and social activities, such as walks or group sessions.
- Represent the organisation at regional events, including supporting fundraising and CYP teams when required.
- Co-lead on bookings and coordination of Ty Uchaf, our respite house.
- Awareness, Training and Engagement
- Lead on regional awareness training delivery for non-emergency services and community-based organisations.
- Deliver additional 2wish training programmes as required, including Children & Young People (CYP) and Bereavement in workplace support training.
- Lead awareness and advocacy activities with local ‘support champions’, including professionals within non-emergency services.
- Partnership and Network Development
- Actively engage with local bereavement networks through attendance at meetings, hosting information stands and building strong professional relationships across the region.
- Develop and maintain effective links with community partners to expand reach and awareness of services.
- Volunteer Support
- Act as a key local contact for volunteers.
- Support the recruitment, training and retention of volunteers in collaboration with the wider team.
- Administration, Monitoring and Reporting
- Maintain and take ownership of relevant systems and spreadsheets, including those used for event planning and delivery, marketing and communications, contact and engagement tracking, and professional and family engagement records.
- Accurately record interactions with stakeholders, including families, professionals, champions and referral partners.
- Monitor and manage posts/content on Facebook family accounts.
- Quality Assurance and Improvement
- Support quality audits and contribute to continuous improvement processes.
- Collect and review feedback from events and training sessions to inform future development.
- General:
- To be responsible for organising own work agenda, time management and administration.
- To keep clear and up to date records on database of activities with families and any ensuing action.
- To promote the ongoing work and continued support that 2wish can offer.
- To work as part of a team providing support to suddenly bereaved families.
- To work alongside support team and maintain a seamless approach to service delivery.
- To maintain a high degree of confidentiality in accordance with the charity’s policies.
- To show respect and sensitivity for the cultural and religious beliefs of families.
- To undertake learning opportunities and seek them out for the team.
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
- To attend weekend and evening community events in support of the charity as necessary.
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.
- To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided.
- Contribute on the social media platforms maintained by 2wish.
- It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
- This role is subject to a DBS check.
Person specification:
- Experience
- Experience of community engagement, outreach or partnership working.
- Experience of coordinating services for vulnerable people.
- Experience of working with vulnerable people, including families and/or children.
- Experience supporting or working with volunteers and bereaved individuals.
- Knowledge
- Have a good understanding of bereavement and the effects of grief on bereaved individuals and their families.
- Have a good understanding of child and adult protection issues and how to respond to safeguard effectively.
- Understand the principles of risk assessment and risk management for bereaved individuals and their families.
- Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Skills/Qualifications/Abilities
- Experience of community engagement, outreach or partnership working.
- Strong organisational and event coordination skills.
- Confident delivering training or group sessions.
- Ability to build and maintain relationships with diverse stakeholders.
- Highly effective administrative skills.
- Personal qualities
- Compassionate and empathetic.
- Solution-focused with strong problem-solving skills.
- Committed to continuous improvement and high-quality service delivery.
- Willingness to travel regionally and attend occasional evening or weekend events.
What we do for you:
- Salary: Starting salary of £26,227 per annum.
- Contract type: Permanent.
- Hours: Normal office hours are 9am – 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
- Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
- Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with its auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions – employer 3% and employee 5%).
- Mileage: A fixed rate allowance is payable for agreed mileage in accordance with our expense policy, undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
- Location: This post is hybrid based with some travel across the region you are covering, as well as the office.
- Additional benefits for our employees:
- An ‘Employee Assistance Programme,’ including wellbeing support.
- Free parking on 2wish premises.
- Free branded 2wish clothing.
- An extra annual leave day on your birthday.
- Incremental increase in holiday entitlement based on length of service.
- Paid sick leave.
- Discounts for personal purchases on 2wish Merchandise.
- Discounted tickets to UK 2wish events for staff and family.
- Extra holiday entitlement when taking part in 2wish overseas events.
- Tools/equipment required for the performance of duties.
- Reimbursement of work expenses.
- Bright Exchange employee discounts.
- Auto-enrolment into company contributory pension scheme after 3 months service.
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 21st August 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.
Outreach Officer - Avon and Somerset, Devon and Cornwall in Exeter employer: 2 Wish
2wish is an exceptional employer dedicated to providing compassionate support to families affected by the sudden loss of a child or young person. With a strong focus on employee wellbeing, we offer a hybrid working model, generous annual leave, and opportunities for professional development, all within a supportive and collaborative work culture. Our commitment to making a meaningful impact in the community, combined with unique benefits like extra leave on your birthday and an Employee Assistance Programme, makes 2wish a rewarding place to work in Northwest Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Officer - Avon and Somerset, Devon and Cornwall in Exeter
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at 2 Wish.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from 2 Wish!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like 2 Wish, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at 2 Wish or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Outreach Officer - Avon and Somerset, Devon and Cornwall in Exeter
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to 2 Wish:Before hitting send, make sure to tailor your application specifically to 2 Wish! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at 2 Wish
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
