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- Tasks: Lead technical support for poultry sites and manage customer relationships across the UK.
- Company: Join 2 Sisters Food Group, a top UK food manufacturer with a strong market presence.
- Benefits: Enjoy 33 days annual leave, health support services, and discounts at restaurants.
- Other info: Great opportunities for career growth and skill development in a supportive environment.
- Why this job: Step into a dynamic role that combines technical expertise with customer engagement.
- Qualifications: Experience in food manufacturing and strong customer-facing skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Mobile role - Midlands based with ability to travel to sites around the UK
Working Hours: Monday - Friday core hours
Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. This is an exciting opportunity for an individual that's eager to launch their procurement career. We have a strong presence in poultry, chilled, and bakery food categories. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.
We are recruiting a Customer Technical Manager to support the UK Poultry (UKP) division. This is a highly visible, customer-facing role acting as the technical interface between our UKP manufacturing sites and key retail customers.
You will combine strong technical SME expertise with excellent stakeholder and customer relationship management skills, supporting multiple sites and retailer accounts across the division. This role reports into the Senior Technical Account Manager and works closely with Commercial, NPD and Project teams to ensure technical excellence and customer confidence across the UKP Division.
- Act as the technical lead and primary interface between UK Poultry sites and retail customers
- Provide technical SME support across 11 poultry sites, ensuring compliance with retailer and legal standards
- Lead and manage divisional technical projects spanning multiple sites and retailer accounts
- Support customer relationships in collaboration with Commercial, NPD and Project teams
- Support the successful launch of new products in line with retailer technical standards
You are an experienced technical professional within food manufacturing who is confident operating in a customer-facing environment. You may currently be a Technical Manager at a single site and are ready to step into a broader, divisional role, or you may have experience as an existing Technical Account Manager within a food manufacturing business.
You are comfortable working across multiple sites, managing competing priorities and building strong relationships with both internal and external stakeholders.
- Strong technical background within a food manufacturing environment
- Customer-facing experience with major UK retailers
- Strong understanding of food safety, BRC standards and retailer technical requirements
- Ability to manage KPIs and respond effectively to technical and commercial queries
33 days annual leave inclusive of the bank holidays
Refer a friend scheme
Health Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a year
Boparan Restaurant Group Discount - 50% discount for friends and family.
Cycle2Work Scheme
As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development.
Customer Service Technical Manager in Birmingham employer: 2 Sisters Food Group
Contact Detail:
2 Sisters Food Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technical Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at 2 Sisters Food Group on LinkedIn or through industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about what we do in the food manufacturing sector.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We love hearing about your past experiences, so structure your answers to highlight your skills and achievements clearly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining our team!
We think you need these skills to ace Customer Service Technical Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Technical Manager role. Highlight your technical expertise and customer-facing experience, especially in food manufacturing. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've managed technical projects or built relationships with retailers. Let us know why you’re excited about joining 2 Sisters Food Group!
Showcase Your Technical Knowledge: In your application, don’t forget to showcase your understanding of food safety, BRC standards, and retailer requirements. We’re looking for someone who can hit the ground running, so let us know how your background prepares you for this!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at 2 Sisters Food Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to food manufacturing, especially around poultry. Be ready to discuss BRC standards and how they apply to the role. This will show that you’re not just a people person but also a technical expert.
✨Showcase Your Customer-Facing Skills
Prepare examples of how you've successfully managed relationships with major retailers in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to be the technical interface between the manufacturing sites and customers.
✨Understand the Company Culture
Do a bit of homework on 2 Sisters Food Group and their values. Knowing their commitment to quality and customer satisfaction will help you align your answers with what they’re looking for. It’s all about showing that you fit into their culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing competing priorities across multiple sites. Think through your past experiences and be ready to explain your thought process and decision-making skills.