At a Glance
- Tasks: Lead and manage the day-to-day operations of a vibrant community pub.
- Company: The Builders Arms, an award-winning independent pub with a strong local reputation.
- Benefits: Competitive salary, performance bonus, and live-in accommodation available.
- Other info: Opportunity for growth in a dynamic and supportive environment.
- Why this job: Join a passionate team and make a real impact in your community.
- Qualifications: Experience in hospitality management and a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The General Manager will be responsible for the overall leadership, performance and day-to-day operation of The Builders Arms, ensuring the continued success of this award-winning independent community pub. The successful candidate will take ownership of all aspects of the business, driving sales, profitability, customer satisfaction and team performance whilst maintaining the pub's strong reputation within the local community.
Key Responsibilities
- Business Performance
- Deliver agreed sales, profit and budget targets.
- Manage all aspects of the pub's P&L performance.
- Monitor key business metrics and identify opportunities for growth.
- Control costs effectively whilst maintaining excellent standards.
- Work closely with the Directors to develop and implement business plans.
- Operations
- Ensure smooth day-to-day operation of the pub.
- Maintain exceptional standards of cleanliness, presentation and service.
- Oversee cellar management and beverage quality.
- Ensure compliance with all licensing, health and safety and food hygiene regulations.
- Manage supplier relationships and ordering processes.
- People Management
- Recruit, train and develop a high-performing team.
- Lead, motivate and support employees to deliver excellent customer service.
- Manage staff rotas in line with business requirements.
- Conduct performance reviews and address any performance issues appropriately.
- Foster a positive and professional working culture.
- Customer Experience
- Create a welcoming and engaging environment for customers.
- Build strong relationships with regular customers and the local community.
- Handle customer feedback and complaints professionally.
- Ensure consistently high standards of hospitality and service.
- Stock and Financial Control
- Manage stock ordering, stock control and stock security.
- Monitor gross profit performance and minimise wastage.
- Complete regular stock checks and investigate variances.
- Ensure cash handling procedures are followed at all times.
- Marketing and Community Engagement
- Support local marketing initiatives and promotional activity.
- Maintain the pub's reputation as a key community venue.
- Develop events and activities appropriate to the pub's customer base.
- Represent the business positively within the local area.
- General
- Act as a key holder and Designated Premises Supervisor where required.
- Be flexible in working hours to meet the needs of the business.
- Undertake any other reasonable duties required for the successful operation of the pub.
The Builders Arms offers the opportunity to lead a successful independent community pub with a loyal customer base, strong local reputation and significant scope for continued growth. This role would suit an experienced and hands-on operator who takes pride in delivering exceptional hospitality whilst driving commercial performance.
General Manager in Teddington employer: 2 For The Frog
The Builders Arms is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. With a competitive salary, performance bonuses, and the unique advantage of live-in accommodation, this role provides a rewarding opportunity for growth in a supportive environment, making it an ideal choice for those passionate about hospitality and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Teddington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 2 For The Frog. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 2 For The Frog
Don't be shy about reaching out to 2 For The Frog directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Teddington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 2 For The Frog and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 2 For The Frog
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
