We are looking for a highly organised, proactive and detail-oriented individual to join our team. This is a varied, hands-on role requiring excellent communication skills, strong attention to detail and the ability to manage multiple tasks and deadlines efficiently.
Key Responsibilities
- Communicating directly with suppliers and factories to coordinate production.
- Managing sample development, including requesting samples, providing feedback and overseeing revisions.
- Monitoring production timelines and ensuring samples and orders are delivered within agreed deadlines.
- Building and maintaining strong, professional relationships with suppliers.
Customer Service
- Communicating with customers regarding order-related queries and issues.
- Resolving customer enquiries efficiently and providing a high level of service.
- Managing the daily fulfilment of orders outside of the USA.
- Working closely with shipping partners, including DPD, DHL and Royal Mail.
- Ensuring orders are processed accurately and dispatched within required timeframes.
Website & E-commerce Administration
- Managing stock levels and updating inventory.
- Adding and updating products on the website.
- Carrying out general Shopify and website administration.
- Ensuring product and stock information remains accurate and up to date.
Wholesale
- Preparing wholesale orders, invoices and packing lists.
- Coordinating wholesale shipments and ensuring orders are completed within deadlines.
- Maintaining an understanding of commodity codes and other relevant shipping information.
We are looking for a highly organised and reliable individual who is a strong team player and able to manage multiple responsibilities in a fast-paced environment.
The ideal candidate will:
- Have excellent organisational and time-management skills.
- Be confident communicating with suppliers and factories.
- Be proactive and comfortable taking ownership of tasks.
- Learn quickly and adapt to new systems and processes.
- Have excellent attention to detail.
- Be confident communicating with customers and external partners.
- Be able to prioritise effectively and consistently meet deadlines.
- Have a positive, hands-on approach and be willing to get involved across different areas of the business.
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