Third Line Support Engineer

3rd Line Engineer

Up to £43,000

Bristol – Hybrid

We’re working with a well-established MSP in Bristol that’s in an exciting phase of expansion. They’re looking for a well-rounded 3rd Line Engineer to join their team and play a key role in supporting their growing client base.

As a 3rd Line Engineer, you’ll handle a variety of technical challenges, from complex troubleshooting to solution design across a diverse range of technologies and customers. You’ll work in a supportive environment that encourages growth and development, with a hybrid working setup that offers the best of both worlds.

Key Responsibilities:

• Acting as a senior point of escalation for the service desk and field engineering teams
• Troubleshooting complex issues across Microsoft 365, Windows Server environments, networks, and more
• Designing and implementing technical solutions to meet client needs
• Building strong relationships with customers and ensuring excellent service delivery
• Contributing to documentation and knowledge sharing to drive continuous improvement
• Supporting project work, migrations, and upgrades when required

Key Requirements:

• Proven experience in a 3rd Line role within an MSP or similar environment
• Split between BAU & Project work
• Strong understanding of Microsoft 365, Windows Server, networking, and troubleshooting across a range of technologies
• Confident stake holder management
• Excellent communication skills and the ability to build rapport with clients
• A proactive, problem-solving mindset and the ability to take ownership of issues

If you’re ready to take on your next challenge please apply for immediate consideration.