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For Companies At a Glance
- Tasks: Tackle complex tech challenges and design solutions for diverse clients.
- Company: Join a well-established MSP in Bristol, thriving in an exciting expansion phase.
- Benefits: Enjoy hybrid working, fostering a balance between home and office life.
- Why this job: Be part of a supportive team that values growth and continuous improvement.
- Qualifications: Experience in a 3rd Line role with strong skills in Microsoft 365 and networking required.
- Other info: Immediate consideration for those ready to embrace their next challenge.
The predicted salary is between 25800 - 35800 £ per year.
We’re working with a well-established MSP in Bristol that’s in an exciting phase of expansion. They’re looking for a well-rounded 3rd Line Engineer to join their team and play a key role in supporting their growing client base.
As a 3rd Line Engineer, you’ll handle a variety of technical challenges, from complex troubleshooting to solution design across a diverse range of technologies and customers. You’ll work in a supportive environment that encourages growth and development, with a hybrid working setup that offers the best of both worlds.
Key Responsibilities:- Acting as a senior point of escalation for the service desk and field engineering teams
- Troubleshooting complex issues across Microsoft 365, Windows Server environments, networks, and more
- Designing and implementing technical solutions to meet client needs
- Building strong relationships with customers and ensuring excellent service delivery
- Contributing to documentation and knowledge sharing to drive continuous improvement
- Supporting project work, migrations, and upgrades when required
- Proven experience in a 3rd Line role within an MSP or similar environment
- Split between BAU & Project work
- Strong understanding of Microsoft 365, Windows Server, networking, and troubleshooting across a range of technologies
- Confident stakeholder management
- Excellent communication skills and the ability to build rapport with clients
- A proactive, problem-solving mindset and the ability to take ownership of issues
If you’re ready to take on your next challenge please apply for immediate consideration.
Third Line Support Engineer employer: 1TECH STAFFING LIMITED
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows Server. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous experiences in troubleshooting complex issues. Be ready to share specific examples that demonstrate your problem-solving skills and how you've successfully managed stakeholder relationships.
✨Tip Number 3
Showcase your ability to work in a hybrid environment by discussing any past experiences where you've balanced remote and on-site work effectively. This will highlight your adaptability and readiness for the role.
✨Tip Number 4
Engage with the company’s online presence before your interview. Understanding their culture and values can help you tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Third Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd Line support, particularly within an MSP environment. Emphasise your skills in Microsoft 365, Windows Server, and networking to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving mindset and ability to manage stakeholder relationships. Use specific examples from your past experiences to demonstrate how you can contribute to the company's growth.
Highlight Technical Skills: In your application, clearly outline your technical skills and experiences related to troubleshooting and solution design. Mention any relevant certifications or training that would make you a strong candidate for the role.
Show Enthusiasm for Growth: Express your eagerness to grow and develop within the company. Mention how the hybrid working setup aligns with your work style and how you can contribute to the team's success while continuing to learn.
How to prepare for a job interview at 1TECH STAFFING LIMITED
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft 365, Windows Server, and networking. Highlight specific examples of complex troubleshooting you've handled in previous roles, as this will demonstrate your capability to tackle the challenges expected in a 3rd Line Engineer position.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to walk through your thought process when faced with technical issues. Employers appreciate candidates who can articulate their problem-solving strategies, so consider preparing a few scenarios where you successfully resolved challenging problems.
✨Emphasise Communication and Relationship-Building
Since the role involves stakeholder management and customer interaction, it's crucial to showcase your communication skills. Share examples of how you've built rapport with clients and ensured excellent service delivery in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to design and implement solutions. Think about past projects or migrations you've worked on and be ready to discuss the steps you took, the challenges faced, and the outcomes achieved.
