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- Tasks: Join as a 3rd Line Engineer, tackling complex tech challenges daily.
- Company: Be part of a well-established MSP in Bristol, expanding rapidly.
- Benefits: Enjoy hybrid working and a supportive environment for growth.
- Why this job: Great opportunity to enhance skills while delivering excellent service to clients.
- Qualifications: Experience in a 3rd Line role with strong Microsoft 365 and networking knowledge required.
- Other info: Immediate consideration for those ready to embrace their next challenge.
The predicted salary is between 34500 - 51000 £ per year.
We’re working with a well-established MSP in Bristol that’s in an exciting phase of expansion. They’re looking for a well-rounded 3rd Line Engineer to join their team and play a key role in supporting their growing client base.
As a 3rd Line Engineer, you’ll handle a variety of technical challenges, from complex troubleshooting to solution design across a diverse range of technologies and customers. You’ll work in a supportive environment that encourages growth and development, with a hybrid working setup that offers the best of both worlds.
Key Responsibilities:- Acting as a senior point of escalation for the service desk and field engineering teams
- Troubleshooting complex issues across Microsoft 365, Windows Server environments, networks, and more
- Designing and implementing technical solutions to meet client needs
- Building strong relationships with customers and ensuring excellent service delivery
- Contributing to documentation and knowledge sharing to drive continuous improvement
- Supporting project work, migrations, and upgrades when required
- Proven experience in a 3rd Line role within an MSP or similar environment
- Split between BAU & Project work
- Strong understanding of Microsoft 365, Windows Server, networking, and troubleshooting across a range of technologies
- Confident stakeholder management
- Excellent communication skills and the ability to build rapport with clients
- A proactive, problem-solving mindset and the ability to take ownership of issues
If you’re ready to take on your next challenge please apply for immediate consideration.
Locations
Third Line Support employer: 1TECH STAFFING LIMITED
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows Server. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous experiences in troubleshooting complex issues. Be ready to share specific examples of how you've resolved technical challenges, as this will demonstrate your problem-solving skills and expertise.
✨Tip Number 3
Highlight your ability to build strong relationships with clients. Think of instances where you've successfully managed stakeholder expectations or improved customer satisfaction, as this is crucial for the role.
✨Tip Number 4
Show your enthusiasm for continuous improvement and knowledge sharing. Be prepared to discuss how you've contributed to documentation or training in your previous roles, as this aligns with the company's focus on growth and development.
We think you need these skills to ace Third Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd Line support, particularly within an MSP environment. Emphasise your skills in troubleshooting Microsoft 365, Windows Server, and networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving mindset and ability to manage stakeholder relationships. Mention specific examples of how you've successfully handled complex technical challenges in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills and experiences that align with the job description. Focus on your ability to design and implement solutions, as well as your communication skills.
Show Enthusiasm for Growth: Express your eagerness to grow and develop within the role. Mention how you value continuous improvement and knowledge sharing, which are key aspects of the position.
How to prepare for a job interview at 1TECH STAFFING LIMITED
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft 365, Windows Server, and networking. Highlight specific examples of complex issues you've resolved and the solutions you implemented, as this will demonstrate your capability as a 3rd Line Engineer.
✨Demonstrate Problem-Solving Skills
During the interview, expect scenario-based questions that assess your troubleshooting abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you approach and resolve technical challenges.
✨Emphasise Communication and Relationship-Building
Since the role involves stakeholder management and client interaction, be ready to discuss how you build rapport with clients. Share examples of how you've effectively communicated technical information to non-technical stakeholders in the past.
✨Prepare for Questions on Continuous Improvement
The company values documentation and knowledge sharing. Be prepared to talk about how you've contributed to these areas in previous roles, including any processes you've improved or initiatives you've led to enhance service delivery.
