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- Tasks: Resolve complex technical issues and support networking environments.
- Company: Join a growing Managed Service Provider in Central London.
- Benefits: Competitive salary, collaborative team culture, and career progression opportunities.
- Other info: Immediate interviews available; perfect for proactive problem solvers!
- Why this job: Make a real impact on businesses' infrastructure while advancing your tech skills.
- Qualifications: Previous 2nd Line experience, strong networking skills, and knowledge of Microsoft 365.
The predicted salary is between 32000 - 48000 £ per year.
We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills.
Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you.
Key Responsibilities:- Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly
- Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure
- Support Microsoft 365, Azure, and Windows Server environments
- Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek
- Assist with the onboarding of new clients and contribute to infrastructure projects
- Liaise directly with clients, providing updates and delivering high-quality customer service
- Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems
- Mentor junior engineers and contribute to ongoing service improvements
- Previous 2nd Line experience within an MSP environment, supporting multiple clients
- Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devices
- Good knowledge of Microsoft 365 and hands-on experience with Microsoft Azure
- Windows Server and Active Directory administration
- Experience with PowerShell scripting (bonus, not required)
- Experience with ConnectWise (desirable)
- Excellent communication skills
- A proactive, problem-solving mindset and eagerness to learn
If you're looking to progress your career in a fast-paced, supportive MSP environment, apply now for immediate consideration. Interviews taking place this week and next!
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific networking technologies mentioned in the job description, such as Meraki, UniFi, and DrayTek. Having hands-on experience or even setting up a home lab can give you practical insights that will impress during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365 and Azure, as these are key components of the role. Consider taking online courses or certifications to demonstrate your commitment and expertise in these areas.
✨Tip Number 3
Prepare to discuss your previous experiences in an MSP environment, particularly how you've handled escalations from 1st Line Engineers. Be ready to share specific examples that highlight your problem-solving skills and ability to work collaboratively.
✨Tip Number 4
Since excellent communication is crucial for this role, practice articulating complex technical concepts in simple terms. This will help you convey your ideas clearly during interviews and show that you can effectively liaise with clients.
We think you need these skills to ace Second Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous 2nd Line experience, especially within an MSP environment. Emphasise your strong networking skills and any relevant technologies like Microsoft 365, Azure, and network devices such as Meraki or UniFi.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and problem-solving mindset. Mention specific examples of how you've resolved complex issues in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your technical skills, particularly in networking (DNS, DHCP, VPNs) and any experience with PowerShell scripting. This will demonstrate your capability to handle the responsibilities of the role.
Show Enthusiasm for the Role: Express your eagerness to learn and grow within the company. Mention your interest in contributing to infrastructure projects and mentoring junior engineers, which aligns with the company's collaborative culture.
How to prepare for a job interview at 1TECH STAFFING LIMITED
✨Showcase Your Networking Skills
Make sure to highlight your strong networking expertise during the interview. Be prepared to discuss specific scenarios where you've successfully resolved complex networking issues, particularly with DNS, DHCP, and VPNs.
✨Demonstrate Problem-Solving Abilities
Since the role requires a proactive, problem-solving mindset, come equipped with examples of how you've tackled challenging technical problems in the past. This will show your potential employer that you can handle the demands of the job.
✨Familiarise Yourself with Tools
If you have experience with ConnectWise or similar PSA/RMM tools, be ready to discuss it. If not, do some research on these tools so you can speak confidently about how you would manage tickets and monitor systems.
✨Prepare for Client Interaction
As you'll be liaising directly with clients, practice articulating technical information clearly and concisely. Think of examples where you've provided excellent customer service, as this will demonstrate your communication skills and client-focused approach.