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- Tasks: Provide 2nd line support, troubleshoot issues, and manage Microsoft cloud technologies.
- Company: Dynamic IT support team in Teddington with a collaborative culture.
- Benefits: Private healthcare, career development, and regular social events.
- Why this job: Join a fast-paced environment and work with the latest tech while solving real problems.
- Qualifications: Must have MSP experience and strong knowledge of Microsoft 365 and Azure AD.
- Other info: Great opportunities for career growth and professional certifications.
The predicted salary is between 28800 - 48000 £ per year.
Are you a problem-solver with a passion for technology and keen to get involved in project work? Our client is on the hunt for a skilled 2nd Line Support Engineer to join their growing IT support team in Teddington. If you've got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies - this could be your next big move.
In this role, you'll be the go-to expert for a diverse client base across multiple sectors. You'll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions.
Key Responsibilities:- Deliver 2nd line technical support across multiple devices, platforms, and services.
- Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure.
- Manage and resolve support tickets within SLAs.
- Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).
- Support Google Workspace environments.
- Manage Azure AD: user admin, conditional access, group policies.
- Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android).
- Monitor and respond to security alerts via Microsoft Defender and other tools.
- Maintain asset records, device compliance, and endpoint health.
- Provide both remote and in-person support.
- Contribute to process improvements and infrastructure upgrades.
- Proven MSP environment experience (non-negotiable).
- Strong knowledge of:
- Microsoft 365 admin & support
- Azure Active Directory
- Microsoft Intune / Endpoint Manager
- Microsoft Defender security suite
- Microsoft certifications (MS-100, AZ-104, MD-102).
- Google Workspace expertise.
- Experience with Autopilot and device provisioning.
- PowerShell scripting skills.
- Private healthcare schemes.
- Career development with funded certifications.
- Supportive, collaborative team culture.
- Regular social events.
Second Line Support employer: 1TECH STAFFING LIMITED
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in MSP environments. Attend local meetups or online webinars to get your name out there and show off your passion for technology.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss real-life scenarios where you’ve resolved complex issues. We want to see how you think on your feet and tackle challenges head-on!
✨Tip Number 3
Showcase your hands-on experience with Microsoft technologies. Whether it’s Azure AD or Microsoft Intune, make sure you can talk about your practical knowledge and how you've used these tools to improve IT solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
Some tips for your application 🫡
Show Off Your MSP Experience: Make sure to highlight your experience in a Managed Service Provider (MSP) environment. We want to see how you've tackled challenges and provided support in fast-paced settings, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. We love seeing candidates who take the time to align their skills with our job description, especially around Microsoft 365 and Azure AD.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Teddington!
