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- Tasks: Provide top-notch technical support and mentor junior engineers in a dynamic environment.
- Company: Join a growing IT services organisation supporting schools in Buckinghamshire.
- Benefits: Enjoy a hybrid role with competitive pay and opportunities for professional growth.
- Why this job: Make a real difference by solving complex tech issues and supporting education.
- Qualifications: Strong knowledge of Windows Server, Active Directory, and cloud technologies required.
- Other info: Exciting projects and a collaborative team await you!
The predicted salary is between 28800 - 43200 £ per year.
An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This is a hybrid role based in the office with some travel around this area. This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment.
Key Responsibilities:
- Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.
- Troubleshoot and resolve complex technical issues efficiently.
- Mentor and support 1st and 2nd line engineers to build team capability.
- Ensure IT systems and networks are compliant with relevant policies.
- Lead IT infrastructure and network installation projects from design to completion.
- Provide internal system support and staff training where required.
Skills & Experience Required:
- Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems.
- Experience with virtualisation technologies (particularly Hyper-V).
- Proficiency with cloud technologies, including Office 365 and Azure.
- Networking experience, especially VLANs.
- Proven experience in server and network installations.
- Ability to act decisively during IT incidents and emergencies.
- Excellent communication skills, both verbal and written.
- Customer-focused approach with a proactive, positive attitude.
- Able to work both independently and as part of a team, with strong organisational skills.
3rd Line Support Engineer in Princes Risborough employer: 1TECH STAFFING LIMITED
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Princes Risborough
✨Tip Number 1
Get your networking game on! Brush up on your knowledge of Windows Server and Active Directory. When you’re in those interviews, don’t just talk about your experience; share specific examples of how you’ve tackled complex technical issues. This will show them you’re the problem-solver they need!
✨Tip Number 2
Don’t underestimate the power of mentoring! If you’ve had experience supporting 1st and 2nd line engineers, make sure to highlight that. Talk about how you’ve helped others grow their skills – it shows you’re a team player and can lead projects effectively.
✨Tip Number 3
Be proactive in your approach! When discussing your customer service skills, give examples of how you’ve gone above and beyond to ensure client satisfaction. A customer-focused attitude is key, so let them know you’re all about delivering exceptional service.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are genuinely interested in joining our team. So, take that step and show us what you’ve got!
We think you need these skills to ace 3rd Line Support Engineer in Princes Risborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Active Directory, and cloud technologies like Office 365 and Azure. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about problem-solving and mentoring others. We love seeing candidates who are enthusiastic about delivering top-notch technical support and customer service.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through. We appreciate a friendly tone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at 1TECH STAFFING LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Be ready to discuss your experience with virtualisation technologies like Hyper-V and cloud platforms such as Office 365 and Azure. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Think about times when you had to troubleshoot under pressure or lead a project from design to completion. This will demonstrate your ability to act decisively during IT incidents and emergencies.
✨Mentorship Matters
Since this role involves mentoring 1st and 2nd line engineers, be ready to talk about your experience in supporting and developing others. Share any strategies you've used to build team capability and how you approach training staff. This shows you're not just a tech whiz but also a great team player.
✨Communicate Clearly and Positively
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. A customer-focused approach with a proactive attitude will resonate well with the interviewers, so make sure to convey your enthusiasm for delivering high standards of technical support.
