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For Companies At a Glance
- Tasks: Lead and optimise network strategies while providing hands-on 2nd/3rd line support.
- Company: Established education-focused organisation with a commitment to innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive environment that values continuous improvement and career development.
- Why this job: Make a real impact in IT service operations and lead a dynamic team.
- Qualifications: Experience in network management and proven 2nd/3rd line support skills.
The predicted salary is between 36000 - 36000 £ per year.
An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility.
Key Responsibilities
- Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi)
- Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments
- Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery
- Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues
- Lead, mentor, and performance manage IT Service Desk Analysts
- Ensure security, patching, compliance, and best practice standards
- Drive continuous improvement and infrastructure resilience
Experience Needed
- Background in network and systems infrastructure management
- Proven experience delivering 2nd / 3rd Line support
- Knowledge of Microsoft stack (M365, Azure AD, Windows Server)
- Experience with virtualisation, backup solutions, and endpoint management
- Confident leading and developing IT teams
- Full UK driving licence and access
2nd / 3rd Line Engineer employer: 1TECH STAFFING LIMITED
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd / 3rd Line Engineer
✨Tip Number 1
Network, network, network! Get in touch with people in the industry, attend meetups, and connect on LinkedIn. You never know who might have a lead on that perfect 2nd / 3rd Line Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Microsoft 365, Azure AD, and virtualisation. We want to hear how you've tackled challenges in your previous roles.
✨Tip Number 3
Prepare for those technical interviews! Brush up on your knowledge of LAN/WAN, firewalls, and backup solutions. We all know that hands-on experience speaks volumes, so be ready to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd / 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd / 3rd Line Engineer role. Highlight your experience with network and systems infrastructure management, and don’t forget to mention any relevant certifications or projects that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on experience with Microsoft 365, Azure AD, and any leadership roles you've had in the past.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can demonstrate their ability to provide effective 2nd / 3rd Line support and lead teams through challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at 1TECH STAFFING LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network and systems infrastructure management. Be ready to discuss your experience with Microsoft 365, Azure AD, and virtualisation technologies like Hyper-V and VMware. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and mentored IT teams in the past. Highlight any specific challenges you faced and how you overcame them, as this will demonstrate your capability to lead and develop others.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills in real-time. Think about common 2nd/3rd line support issues you've encountered and how you resolved them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Continuous Improvement
This role requires a focus on continuous improvement and infrastructure resilience. Be ready to discuss any initiatives you've led or been part of that improved service delivery or operational efficiency. Showing your commitment to best practices and compliance will resonate well with the interviewers.