1st Formations is seeking a CX & Service Design Lead to own and evolve the end-to-end customer experience. The role focuses on identifying friction across the customer journey, reducing avoidable contact, and designing simple, scalable services that enable customers to self-serve effectively.
You will combine customer insight, data analysis, and service design to improve journeys across pre-purchase, purchase, and post-purchase stages, working cross-functionally with product, support, and
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Experience Architect: CX & Service Design Lead in City of Westminster employer: 1StFormations
At 1st Formations, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and autonomy thrive. As a Credit Control Manager, you will have the unique opportunity to design and implement a new collections function, contributing directly to our ambitious growth plans while enjoying a competitive salary and comprehensive benefits. Our culture fosters continuous learning and progression, ensuring that your career can flourish alongside our expanding Accounting Service.
