1st Formations is seeking a Customer Retention Executive to protect and grow long-term client relationships across formations and compliance services, with added support for retention on our Accounting-as-a-Service product. You will own the retention experience, engaging with small business clients, company directors, and accountancy professionals to resolve issues, reduce churn, and deepen relationships.
In this role you will balance customer advocacy with commercial objectives, turning at-risk
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Client Retention & Growth Specialist in City of Westminster employer: 1StFormations
At 1st Formations, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and autonomy thrive. As a Credit Control Manager, you will have the unique opportunity to design and implement a new collections function, contributing directly to our ambitious growth plans while enjoying a competitive salary and comprehensive benefits. Our culture fosters continuous learning and progression, ensuring that your career can flourish alongside our expanding Accounting Service.
