At a Glance
- Tasks: Lead IT service delivery and manage supplier relationships in a dynamic environment.
- Company: Join a leading M&E Contractor with a focus on innovation and growth.
- Benefits: Competitive salary, career development opportunities, and a collaborative team culture.
- Other info: Fast-paced role with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing IT services and driving digital transformation.
- Qualifications: Experience in IT service management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 75000 £ per year.
1st Step Solutions are supporting a leading M&E Contractor who are looking to appoint an experienced Service Delivery Manager to join their growing IT and Digital function based in London. This is an excellent opportunity for a proactive and technically capable IT professional who enjoys combining supplier management, service improvement, infrastructure oversight, and stakeholder engagement within a fast-paced environment.
The Role
As Service Delivery Manager, you’ll take ownership of the organisation’s Managed Service Provider (MSP), IT support services, and core infrastructure operations. You’ll play a key role in ensuring IT services are:
- Secure
- Reliable
- Responsive
- Aligned with business needs and digital strategy objectives
Working closely with internal stakeholders, external suppliers, and technical teams, you’ll help drive operational efficiency, improve service delivery, and support ongoing digital transformation initiatives.
Key Responsibilities
- Service Delivery & Supplier Management
- Act as the main operational contact for MSPs and IT suppliers
- Monitor supplier performance against SLAs and KPIs
- Lead regular service review meetings
- Ensure services align with business and digital strategy goals
- Support supplier governance, contract renewals, and commercial discussions
- IT Operations & Support
- Oversee the day-to-day IT helpdesk function
- Manage escalations and coordinate issue resolution
- Identify recurring issues and implement solutions
Service Delivery Manager in Southminster employer: 1st Step
1st Step Solutions is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As a Service Delivery Manager, you will benefit from a culture that prioritises professional growth, with ample opportunities for skill development and career advancement while working alongside a talented team dedicated to driving digital transformation. Enjoy competitive benefits and the chance to make a meaningful impact within a leading M&E Contractor committed to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Southminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its digital strategy. Show them you’re not just another candidate; you’re someone who understands their goals and can help drive operational efficiency and service delivery improvements.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your proactive nature.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets the attention it deserves from our team.
We think you need these skills to ace Service Delivery Manager in Southminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with supplier management and IT operations, as these are key for us. Use specific examples that showcase your skills in service improvement and stakeholder engagement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive approach and how you’ve successfully driven operational efficiency in past roles. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills:We want to see your technical capabilities! Make sure to include any relevant certifications or experiences that demonstrate your understanding of IT support services and infrastructure operations. This will help us see how you can contribute to our digital transformation initiatives.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at 1st Step
✨Know Your Stuff
Make sure you brush up on the technical aspects of service delivery and supplier management. Familiarise yourself with common SLAs and KPIs, as well as the latest trends in IT support services. This will show that you're not just a people person but also technically savvy.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed suppliers or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your proactive approach and problem-solving skills.
✨Engage with Stakeholders
Since the role involves a lot of stakeholder engagement, think about how you can illustrate your communication skills. Be ready to discuss how you've built relationships with internal teams and external suppliers in the past. This will highlight your ability to align IT services with business needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's digital strategy and how they measure success in service delivery. This shows your genuine interest in the role and helps you understand if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation with your interviewers.
