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- Tasks: Engage with residents, arrange appointments, and ensure effective communication.
- Company: Join a leading fire and electrical company in the South-East, known for innovation.
- Benefits: Earn £14.50p/h PAYE or £19.28 Umbrella, plus holiday pay; 40 hours a week.
- Why this job: Make a real impact in communities while developing your communication and organisational skills.
- Qualifications: Experience in social housing, strong customer service skills, and a full UK driving licence required.
- Other info: Position based in Chigwell, starting on 14/04/2025 for a minimum of 12 weeks.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Location: Chigwell | Site Based around London
Start Date: 14/04/2025
Duration: 12 weeks minimum
Rate: £14.50p/h PAYE + Holiday or £19.28 Umbrella
Hours: 40 hrs p/w | Monday - Friday, 10:00 - 19:00
1st Step Solutions are working on behalf of one of the most innovative and fastest growing fire and electrical companies in the South-East of England, who are looking for a Resident Liaison Officer to work on sites across London.
Duties:
- Arranging and booking appointments/visits to properties.
- Correspondence regarding access and resident concerns including home visits.
- Calling through booked appointments to confirm.
- Build strong relationships with residents.
- Coordinate between residents and office.
- Attend meetings & presentations for residents where required.
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
- Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office.
- Maintain effective communication channels with residents and office staff.
- Work with SMT and the Contracts team to drive forward the company's H&S strategy, modelling company values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture.
Skills/Experience:
- Demonstrable previous experience working within Social Housing/Council Residential property management.
- A calm, confident and adaptable communicator both in person, in writing and on the phone.
- Strong face to face customer service experience.
- Ability to engage effectively with diverse communities.
- Equally happy working independently or as part of a team.
- Highly proactive with a track.
- Excellent time management and organisational skills.
- Ability to handle a busy workload, under pressure and to strict deadlines.
- Good general IT skills.
- A full UK Cat B driving licence.
Resident Liaison Officer employer: 1st Step
Contact Detail:
1st Step Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the local area of Chigwell and surrounding London sites. Understanding the community and its dynamics will help you build strong relationships with residents, which is crucial for a Resident Liaison Officer.
✨Tip Number 2
Brush up on your communication skills, especially in face-to-face interactions. As you'll be dealing with diverse communities, being able to adapt your communication style to different audiences will set you apart.
✨Tip Number 3
Gain insights into social housing policies and practices. This knowledge will not only enhance your credibility but also enable you to address resident concerns more effectively during your role.
✨Tip Number 4
Network with professionals in the social housing sector. Attend local events or join relevant online forums to connect with others in the field, which could provide valuable insights and potential referrals for your application.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing or residential property management. Emphasise your communication skills and any previous roles where you engaged with diverse communities.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the duties of the Resident Liaison Officer role. Mention your ability to build relationships with residents and your proactive approach to identifying vulnerable individuals.
Showcase Relevant Skills: In your application, clearly outline your customer service experience and your ability to manage a busy workload. Provide examples of how you've successfully communicated with residents or handled challenging situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 1st Step
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to engage with diverse communities and handle resident concerns effectively. Use examples from your past experiences to highlight how you've successfully communicated in challenging situations.
✨Demonstrate Your Organisational Skills
This role requires excellent time management and the ability to juggle multiple tasks. During the interview, share specific instances where you managed a busy workload or met strict deadlines. This will show that you can thrive in a fast-paced environment.
✨Highlight Your Customer Service Experience
Given the nature of the role, showcasing your face-to-face customer service experience is crucial. Prepare to discuss how you've built strong relationships with clients or residents in previous roles, and how you handled any difficult interactions.
✨Be Proactive and Solution-Oriented
The company values a proactive approach, especially when identifying vulnerable residents. Think of examples where you took initiative to solve problems or improve processes. This will demonstrate your alignment with the company's values and your readiness to contribute positively.
