Helpdesk Administrator Wythenshawe, Manchester 12 Month Contract 1st Step Solutions are working on behalf of a National M&E Contractor that have a requirement for an Helpdesk Administrator to join them on a 12 month contract. This is a full time office based position. Duties: - To support in the provision of maintenance services with day to day activities. - Ensure that defined administrative functions of the department are carried out in a timely efficient manner. - Maintain record keeping systems for the department, some of which will be computerised. - Open and distribute all incoming mail. - To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager. - Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures. - General day to day administrative duties - To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management. - Updating of the system with information from sub-contractors. - Updating of the system with information from operational staff members. - To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required. - To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager. Skills/Experience: - Good knowledge of computers and software. - Performing in a busy and demanding Office Environment. - Previous customer experience, able to provide a professional and supportive Customer Service. - Maintain accurate data records
Helpdesk Administrator employer: 1st Step
1st Step Solutions is an excellent employer for those looking to thrive in the dynamic field of recruitment within the construction and building services sector. Located in Basildon, we foster a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while contributing to our team's success. Join us to be part of a vibrant team where your efforts are recognised and rewarded, making a meaningful impact in the industry.
