Helpdesk Administrator

Helpdesk Administrator

Wythenshawe, Manchester

12 Month Contract

1st Step Solutions are working on behalf of aNational M&EContractor that have a requirement for an Helpdesk Administrator to join them on a 12 month contract. This is a full time office based position.

Duties:

• - To support in the provision of maintenance services with day to day activities.
• - Ensure that defined administrative functions of the department are carried out in a timely efficient manner.
• - Maintain record keeping systems for the department, some of which will be computerised.
• - Open and distribute all incoming mail.
• - To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager.
• - Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
• - General day to day administrative duties
• - To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management.
• - Updating of the system with information from sub-contractors.
• - Updating of the system with information from operational staff members.
• - To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required.
• - To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.

Skills/Experience:

• - Good knowledge of computers and software.
• - Performing in a busy and demanding Office Environment.
• - Previous customer experience, able to provide a professional and supportive Customer Service.
• - Maintain accurate data records.