At a Glance
- Tasks: Provide top-notch client service while handling daily transactions and resolving inquiries.
- Company: Join a leading bank with a focus on community and client relationships.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the banking sector.
- Other info: Engage in community projects and enjoy a supportive team atmosphere.
- Why this job: Make a difference in clients' lives while building valuable skills in a dynamic environment.
- Qualifications: Customer service experience preferred; strong communication and teamwork skills are essential.
The predicted salary is between 28800 - 43200 € per year.
Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.
Essential Requirements
- Processes financial transactions for clients accurately and efficiently.
- Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
- Builds client loyalty; establishes client relationships, including addressing each client by name.
- Consistently delivers exceptional customer service to each and every client.
- Follows established Bank policies, procedures and guidelines.
- Participates in retail sales programs to help meet personal and banking center goals.
- Actively participates in team meetings and community projects and appropriate educational programs related to the position.
- Balances cash drawer and assists banking center team in operational duties (ie., balancing the ATM, vault and end of day work).
- Regular and predictable attendance is an essential requirement of the position.
- Responsible for the completion of all compliance training related to the position.
- Must understand all applicable laws and regulations that apply to the position and comply with the requirements.
Non-Essential Functions
- Performs all other duties as assigned.
Experience / Skills
- One (1) or more years of customer or retail service experience preferred.
- Cash handling experience preferred.
- Ability to respond and assist clients with inquiries and/or problem resolution.
- Customer service and sales oriented.
- Careful attention to detail and time management.
- Good listening and verbal communication skills.
- Good PC skills - ability to work in Windows based system essential.
- Ability to cross-sell bank products and services.
- Ability to work evenings and weekends based on banking center needs.
- Ability to communicate in another language is a plus.
- Good organizational skills.
- Ability to work in a team atmosphere.
- Ability to stand for prolonged periods of time.
- Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
- Ability to handle multiple tasks in a fast-paced environment.
Education
- High School Diploma/GED required.
Travel Requirements
- Ability to travel to all banking centers; as well as other locations for meetings, projects, training and seminars (as needed).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
Equipment
MS Office PC, fax, phone and standard office equipment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Teller (Client Services Representative), Western Avenue Banking Center, South Bend, IN employer: 1st Source Bank
At Western Avenue Banking Center, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Teller, you will not only engage with clients to provide exceptional service but also have access to ongoing training and development opportunities that promote career growth. Our commitment to community involvement and teamwork ensures that every employee feels valued and empowered to make a difference in the lives of our clients and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Teller (Client Services Representative), Western Avenue Banking Center, South Bend, IN
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about the bank during your interview.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a client. This will help you shine when discussing how you can build client loyalty.
✨Tip Number 3
Be ready to talk about teamwork! Since this role involves working closely with others, prepare to share how you've collaborated in previous jobs. We love to see candidates who can contribute to a positive team atmosphere.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, applying through our website gives you a better chance to stand out!
We think you need these skills to ace Teller (Client Services Representative), Western Avenue Banking Center, South Bend, IN
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Teller position. Highlight your customer service experience and any cash handling skills you have. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:Don’t just list your skills; give us examples! If you've resolved client issues or promoted products in the past, share those stories. We love hearing about how you’ve made a difference in previous roles.
Be Personable:Remember, this role is all about building relationships with clients. Use a friendly tone in your application to reflect your personality. We’re looking for someone who can connect with clients and make them feel valued.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 1st Source Bank
✨Know Your Client Service Basics
Brush up on your customer service skills before the interview. Understand how to handle inquiries and resolve problems effectively, as these are key aspects of the Teller role. Be ready to share examples from your past experiences where you provided exceptional service.
✨Familiarise Yourself with Bank Policies
Make sure you’re well-versed in the bank's policies and procedures. This will not only help you answer questions confidently but also show that you’re serious about adhering to guidelines. Research common banking regulations and be prepared to discuss them.
✨Practice Your Sales Pitch
Since promoting products and services is part of the job, practice how you would cross-sell bank offerings. Think of ways to identify client needs during conversations and prepare a few scenarios to demonstrate your sales skills during the interview.
✨Show Your Team Spirit
The role requires teamwork, so be ready to talk about your experience working in a team environment. Share specific examples of how you contributed to team goals or participated in community projects, as this will highlight your collaborative spirit.
