At a Glance
- Tasks: Provide top-notch client service while handling transactions and resolving inquiries.
- Company: Join a community-focused bank that values relationships and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Engage in community projects and enjoy a dynamic work environment.
- Why this job: Make a difference in clients' lives while building your career in banking.
- Qualifications: Customer service experience preferred; strong communication and teamwork skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.
Essential Requirements
- Processes financial transactions for clients accurately and efficiently.
- Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
- Builds client loyalty; establishes client relationships, including addressing each client by name.
- Consistently delivers exceptional customer service to each and every client.
- Follows established Bank policies, procedures and guidelines.
- Participates in retail sales programs to help meet personal and banking center goals.
- Actively participates in team meetings and community projects and educational programs related to the position.
- Balances cash drawer and assists banking center team in operational duties (e.g., balancing the ATM, vault, and end‑of‑day work).
- Regular and predictable attendance is an essential requirement of the position.
- Responsible for the completion of all compliance training related to the position.
- Must understand all applicable laws and regulations that apply to the position and comply with the requirements.
Non‑essential Functions
- Performs all other duties as assigned.
Experience / Skills
- One (1) or more years of customer or retail service experience preferred.
- Cash handling experience preferred.
- Ability to respond and assist clients with inquiries and/or problem resolution.
- Customer service and sales oriented.
- Careful attention to detail and time management.
- Good listening and verbal communication skills.
- Good PC skills – ability to work in Windows‑based system essential.
- Ability to cross‑sell bank products and services.
- Ability to work evenings and weekends based on banking center needs.
- Ability to communicate in another language is a plus.
- Good organizational skills.
- Ability to work in a team atmosphere.
- Ability to stand for prolonged periods of time.
- Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
- Ability to handle multiple tasks in a fast‑paced environment.
Education
- High School Diploma/GED required.
Travel Requirements
- Ability to travel to all banking centers and other locations for meetings, projects, training and seminars as needed.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
Equipment
- MS Office PC, fax, phone and standard office equipment.
Teller (Client Services Representative), Western Avenue Banking Center, South Bend, IN in London employer: 1st Source Bank
At Western Avenue Banking Center, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Teller, you will not only engage with clients to provide exceptional service but also have the opportunity to participate in community projects and team initiatives that enhance your professional growth. With a strong emphasis on employee development and a commitment to client relationships, we offer a rewarding career path in the heart of South Bend.
StudySmarter Expert Advice🤫
We think this is how you could land Teller (Client Services Representative), Western Avenue Banking Center, South Bend, IN in London
✨Tip Number 1
Get to know the bank's culture and values before your interview. This way, you can show how your personal style aligns with their client service approach. Plus, it’ll help you stand out as someone who genuinely cares about building client relationships.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve client issues or promote products. Role-playing these situations can boost your confidence and prepare you for real-life interactions during the job.
✨Tip Number 3
When you apply through our website, make sure to highlight your cash handling experience and any retail service roles you've had. Tailor your application to showcase how you’ve successfully managed client transactions and built loyalty in previous jobs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can reinforce your interest in the position and remind them of your great customer service skills. It’s a simple way to keep you top of mind!
We think you need these skills to ace Teller (Client Services Representative), Western Avenue Banking Center, South Bend, IN in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Teller position. Highlight your customer service experience and any cash handling skills you have. We want to see how you can bring your unique flair to our team!
Showcase Your People Skills:Since this role is all about client interactions, don’t forget to mention your ability to build relationships and provide exceptional service. Share examples of how you've gone above and beyond for clients in the past – we love a good story!
Be Detail-Oriented:Attention to detail is key in banking. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present themselves professionally, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at 1st Source Bank
✨Know Your Client Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you’ve handled client inquiries and resolved problems in the past. Think of specific examples that showcase your ability to build relationships and deliver exceptional service.
✨Familiarise Yourself with Bank Policies
Make sure you understand the bank's policies and procedures. This will not only help you answer questions confidently but also show that you're serious about the role. Research common banking regulations and be prepared to discuss how you would comply with them.
✨Practice Your Cash Handling Skills
Since cash handling is a key part of the job, it’s a good idea to review your experience with financial transactions. Be ready to explain how you ensure accuracy and efficiency when processing transactions, as well as how you balance cash drawers.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to talk about your experiences working in a team environment. Share examples of how you've contributed to team goals or participated in community projects, as this will highlight your collaborative spirit.
