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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and resolving issues while delivering top-notch service.
- Company: Join a leading compliance software provider based in Wakefield, known for innovation and growth.
- Benefits: Enjoy a dynamic work environment with opportunities for professional development and potential remote work.
- Why this job: Be part of a supportive team focused on customer success and personal growth in a thriving industry.
- Qualifications: Strong communication, problem-solving skills, and a passion for customer management are essential.
- Other info: This role is mainly office-based, with occasional travel to customer sites across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is an industry-leading compliance software provider based in Wakefield, West Yorkshire. Due to business expansion, we are looking for a highly motivated and proactive individual to join our Customer Retention and Acquisition team.
It is the role of the Service Delivery Manager (SDM) to retain and grow nominated accounts, focusing on maintaining high levels of customer satisfaction with the company's services through managing projects, fixing any issues and delivering a high-quality service. The SDM will report directly to the Head of Service Delivery, as well as work closely with the company's sales team.
Job Duties
- Manage customer and contract service reviews on a regular basis, record minutes and actions.
- Act as focal point for any escalated customer issues.
- Produce any required service reporting.
- Manage any contract changes through the Contract Change Process.
- Maintain accurate contract data in Sharepoint.
- Ensure all contracts have signed Subscription License Agreement.
- Train customers on the product as required.
- Work with and support delivery teams on any required issues.
- Manage renewal schedule for accounts, target 100% renewals.
- Update CRM daily with accurate client information, timescales, qualification percentages, sales values and follow up actions.
- Produce correctly worded, accurate and timely proposals in line with the company's pricing guidelines.
- Gain referrals from all contacts, prospects, new and existing customers.
- Obtain details of relevant energy contacts from within your customers to pass onto the energy sales team.
- Qualify and when agreed with your Line Manager, respond to opportunities in a professional and timely manner.
- Produce Monthly Target list of business opportunities (Yellow List) or as requested by your Line Manager from time to time.
- Achieve Quarterly Targets.
Skills
- Customer management
- Communication
- Presentation
- Negotiation
- Meeting commitments
- Problem solving
- Report writing
Knowledge of Software as a Service would be desirable, but not essential. This is a mainly office based role.
Expected Behaviour
- Time and Attendance in accordance with company policy when in office.
- Attendance at customer premises around the UK on a timely basis.
- Smart and presentable appearance.
- Submit expenses in line with company policy.
- Suggest improved ways of working.
- Professional Telephone Manner.
- Work in accordance with company Policies & Procedures in accordance with the Company Handbook.
Service Delivery Manager employer: 1st Select
Contact Detail:
1st Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the company's compliance software and its features. Understanding the product inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed customer relationships or resolved issues in the past. Highlighting your problem-solving skills and customer management experience will set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends related to compliance and customer service. Showing that you're knowledgeable about the market can impress interviewers and demonstrate your commitment to the role.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer management, communication, and problem-solving. Use specific examples that demonstrate your ability to manage accounts and deliver high-quality service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Service Delivery Manager. Mention how your skills align with the job duties, such as managing customer service reviews and producing accurate proposals.
Showcase Relevant Skills: Emphasise your skills in negotiation, report writing, and presentation. Provide concrete examples of how you've successfully used these skills in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Delivery Manager role.
How to prepare for a job interview at 1st Select
✨Understand the Role
Make sure you have a clear understanding of what a Service Delivery Manager does. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing customer service reviews and handling escalated issues.
✨Showcase Your Communication Skills
As this role requires strong communication abilities, prepare examples of how you've effectively communicated with clients or team members in the past. Be ready to discuss your approach to problem-solving and negotiation.
✨Demonstrate Customer Focus
Highlight your experience in customer management and retention. Be prepared to share specific instances where you've successfully maintained high levels of customer satisfaction or resolved issues for clients.
✨Prepare Questions
Have a list of insightful questions ready to ask the interviewer. This shows your interest in the company and the role, and it can help you gauge if the company culture aligns with your values.
