Senior Repairs Coordinator

The Senior Facilities Management Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the post holder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. The role is also responsible for monitoring performance against key performance indicators (KPIs), analysing trends, and identifying opportunities to improve service delivery and customer satisfaction. The Senior Facilities Management Coordinator will use performance data and customer feedback to drive improvements, resolve complex issues, and support a culture of accountability and excellence. Main Duties and Responsibilities Operational Management Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, c…