At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and delivering high-quality service.
- Company: Join a dynamic company focused on customer success and service excellence.
- Benefits: Competitive salary with OTE of £80,000, plus professional development opportunities.
- Other info: Opportunity to work closely with sales teams and grow your career in a supportive environment.
- Why this job: Be the key point of contact for customers and make a real impact on their experience.
- Qualifications: Strong communication, problem-solving skills, and customer management experience.
The predicted salary is between 56000 - 64000 £ per year.
Service Delivery Manager responsible for retaining and growing nominated accounts, focusing on maintaining high levels of customer satisfaction with the company’s services through managing projects, fixing any issues and delivering a high-quality service. The SDM reports directly to the Head of Service Delivery and works closely with the sales team.
Responsibilities
- Manage customer and contract service reviews on a regular basis, record minutes and actions.
- Act as focal point for any escalated customer issues.
- Produce required service reporting.
- Manage contract changes through the Contract Change Process.
- Maintain accurate contract data in Sharepoint.
- Ensure all contracts have signed Subscription License Agreement.
- Train customers on the product as required.
- Work with and support delivery teams on any required issues.
- Manage renewal schedule for accounts, targeting 100% renewals.
- Update CRM daily with accurate client information, timescales, qualification percentages, sales values and follow up actions.
- Produce accurately worded, timely proposals in line with the company’s pricing guidelines.
- Gain referrals from all contacts, prospects, new and existing customers.
- Obtain details of relevant contacts within customers for the energy sales team.
- Qualify and respond to opportunities in a professional and timely manner (in agreement with Line Manager).
- Produce monthly target list of business opportunities (Yellow List) or as requested by Line Manager.
- Achieve quarterly targets.
Skills
- Customer management
- Communication
- Presentation
- Negotiation
- Meeting commitments
- Problem solving
- Report writing
Knowledge
- Knowledge of Software as a Service would be desirable, but not essential.
Expected Behaviour
- Time and Attendance in accordance with company policy when in office.
- Attendance at customer premises around the UK on a timely basis.
- Smart and presentable appearance.
- Submit expenses in line with company policy.
- Suggest improved ways of working.
- Professional telephone manner.
- Work in accordance with company Policies.
OTE: £80,000.
Service Delivery Manager employer: 1st Select Ltd
As a Service Delivery Manager at our company, you will thrive in a dynamic work culture that prioritises customer satisfaction and employee growth. We offer competitive remuneration, comprehensive training, and opportunities for career advancement, all within a supportive environment that values innovation and teamwork. Located in the heart of the UK, our office provides a vibrant atmosphere where your contributions directly impact our success and client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service delivery. Think about how you’d handle customer issues or manage contract changes. We want you to shine, so role-play with a friend or use mock interview tools!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your great conversation.
✨Tip Number 4
Don’t forget to check our website regularly for new opportunities! We’re always looking for talented individuals to join our team, and applying directly through our site gives you a better chance to stand out.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in customer management, project delivery, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and any experience with SaaS if you have it!
Showcase Your Communication Skills:As a Service Delivery Manager, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at 1st Select Ltd
✨Know Your Customer Management Skills
Make sure you can talk confidently about your experience in managing customer relationships. Prepare examples of how you've retained and grown accounts, and be ready to discuss specific strategies you've used to maintain high levels of customer satisfaction.
✨Showcase Your Problem-Solving Abilities
Be prepared to share instances where you've successfully resolved escalated customer issues. Think of a couple of scenarios where your problem-solving skills made a significant impact, and explain the steps you took to achieve a positive outcome.
✨Demonstrate Your Communication Skills
Since communication is key for a Service Delivery Manager, practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to showcase your ability to convey information effectively.
✨Familiarise Yourself with the Company’s Services
Do your homework on the company’s services and any recent developments. Being knowledgeable about what they offer will not only impress your interviewers but also help you tailor your responses to align with their goals and values.
