At a Glance
- Tasks: Monitor CCTV, handle emergency calls, and support security operations across the UK.
- Company: Join a fast-paced security team in Kettering with a professional culture.
- Benefits: Earn £15.25 per hour, enjoy up to 28 days leave, and receive a loyalty bonus.
- Other info: Flexible shifts with opportunities for overtime and employee discounts.
- Why this job: Make a real difference in security while developing your skills in a dynamic environment.
- Qualifications: SIA Licence required; strong communication and problem-solving skills are essential.
The predicted salary is between 15.25 - 15.25 £ per hour.
- Kettering, Northamptonshire
- Front-Line SIA Licence & CCTV Licence Required
An exciting opportunity has become available to join our professional and fast-paced Control Room team based in Kettering.
- As a
- Control Room Operator
, you will play a vital role in supporting our security operations across the UK.
You’ll be responsible for monitoring CCTV systems, handling emergency calls, coordinating Alarm Response Officers, and ensuring our lone worker safety systems operate effectively.
This is a varied role where no two days are the same, requiring excellent communication, sound judgement, and the ability to remain calm under pressure.
Shift Pattern
Day Shifts
1 permanent vacancy available
Flexibility is essential.
You will be required to work occasional night shifts to provide cover for holidays, sickness and operational requirements.
Initial training will also be completed on nights.
- £15.25 per hour
- Up to 28 days’ annual leave (increasing with length of service)
- Company pension scheme
- Enhanced pay for Bank Holidays and Christmas Day
- £100 annual loyalty bonus (subject to qualifying service)
- Overtime opportunities
- Full company uniform provided
- Additional Employee Benefits
- Free 24/7 GP access
- Wellbeing and mental health support
- High street and online retail discounts
- Employee recognition programme
- Refer a Friend bonus (£200)
- Early access to earned wages
Key Responsibilities
- Handling incoming calls from clients, staff and alarm receiving centres.
- Monitoring CCTV systems and responding to incidents.
- Dispatching and supporting Alarm Response Officers.
- Managing our Lone Worker Check Call system.
- Recording incidents accurately and maintaining detailed operational logs.
- Supporting operational planning and incident management.
- Providing operational cover on-site during periods of sickness and annual leave where required.
- Valid
- Front-Line SIA Licence
- Full UK driving licence with no more than 6 penalty points (automatic licence accepted).
- Willingness to complete mobile response training and undertake operational deployments when required.
- Confident using IT systems and able to learn new software quickly.
- Excellent written and verbal communication skills.
- High level of attention to detail.
- Strong organisational and problem-solving abilities.
- Ability to remain calm and make sound decisions under pressure.
- Reliable, professional and flexible approach to work.
About You
We’re looking for someone who takes pride in delivering a professional service, enjoys working as part of a team, and understands the importance of accuracy and customer service within a security environment.
Previous Control Room experience is advantageous, but a positive attitude, willingness to learn and the right licences are essential.
If you’re looking for a rewarding role where you can make a genuine difference and become part of a growing security company, we’d love to hear from you.
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Control Room Operator (Days) in Kettering employer: 1st Reaction Security Limited
1st Reaction Security Limited is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of both employees and the community. With opportunities for professional growth and development in a meaningful role at St John’s House, you will be part of a dedicated team making a real difference in the lives of those experiencing homelessness. Enjoy competitive pay and a flexible 4 on/4 off schedule that promotes work-life balance.
Contact Details:
1st Reaction Security Limited Recruitment Team
