At a Glance
- Tasks: Monitor CCTV, handle emergency calls, and support security operations across the UK.
- Company: Join a fast-paced security team in Kettering with a professional culture.
- Benefits: Earn £15.25 per hour, enjoy up to 28 days leave, and receive a loyalty bonus.
- Other info: Flexible shifts with opportunities for overtime and employee discounts.
- Why this job: Make a real difference in security while developing your skills in a dynamic environment.
- Qualifications: SIA Licence required; strong communication and problem-solving skills are essential.
The predicted salary is between 15.25 - 15.25 £ per hour.
- Kettering, Northamptonshire
- Front-Line SIA Licence & CCTV Licence Required
An exciting opportunity has become available to join our professional and fast-paced Control Room team based in Kettering.
- As a
- Control Room Operator
, you will play a vital role in supporting our security operations across the UK.
You’ll be responsible for monitoring CCTV systems, handling emergency calls, coordinating Alarm Response Officers, and ensuring our lone worker safety systems operate effectively.
This is a varied role where no two days are the same, requiring excellent communication, sound judgement, and the ability to remain calm under pressure.
Shift Pattern
Day Shifts
1 permanent vacancy available
Flexibility is essential.
You will be required to work occasional night shifts to provide cover for holidays, sickness and operational requirements.
Initial training will also be completed on nights.
- £15.25 per hour
- Up to 28 days’ annual leave (increasing with length of service)
- Company pension scheme
- Enhanced pay for Bank Holidays and Christmas Day
- £100 annual loyalty bonus (subject to qualifying service)
- Overtime opportunities
- Full company uniform provided
- Additional Employee Benefits
- Free 24/7 GP access
- Wellbeing and mental health support
- High street and online retail discounts
- Employee recognition programme
- Refer a Friend bonus (£200)
- Early access to earned wages
Key Responsibilities
- Handling incoming calls from clients, staff and alarm receiving centres.
- Monitoring CCTV systems and responding to incidents.
- Dispatching and supporting Alarm Response Officers.
- Managing our Lone Worker Check Call system.
- Recording incidents accurately and maintaining detailed operational logs.
- Supporting operational planning and incident management.
- Providing operational cover on-site during periods of sickness and annual leave where required.
- Valid
- Front-Line SIA Licence
- Full UK driving licence with no more than 6 penalty points (automatic licence accepted).
- Willingness to complete mobile response training and undertake operational deployments when required.
- Confident using IT systems and able to learn new software quickly.
- Excellent written and verbal communication skills.
- High level of attention to detail.
- Strong organisational and problem-solving abilities.
- Ability to remain calm and make sound decisions under pressure.
- Reliable, professional and flexible approach to work.
About You
We’re looking for someone who takes pride in delivering a professional service, enjoys working as part of a team, and understands the importance of accuracy and customer service within a security environment.
Previous Control Room experience is advantageous, but a positive attitude, willingness to learn and the right licences are essential.
If you’re looking for a rewarding role where you can make a genuine difference and become part of a growing security company, we’d love to hear from you.
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Control Room Operator (Days) in Kettering employer: 1st Reaction Security Limited
1st Reaction Security Limited is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of both employees and the community. With opportunities for professional growth and development in a meaningful role at St John’s House, you will be part of a dedicated team making a real difference in the lives of those experiencing homelessness. Enjoy competitive pay and a flexible 4 on/4 off schedule that promotes work-life balance.
Contact Details:
1st Reaction Security Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator (Days) in Kettering
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✨Directly Apply to 1st Reaction Security Limited
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We think you need these skills to ace Control Room Operator (Days) in Kettering
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at 1st Reaction Security Limited. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at 1st Reaction Security Limited.
How to prepare for a job interview at 1st Reaction Security Limited
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at 1st Reaction Security Limited.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at 1st Reaction Security Limited.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at 1st Reaction Security Limited.
