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- Tasks: Be the friendly face that welcomes guests and ensures smooth service.
- Company: Join KFC, a beloved brand serving delicious chicken since 1939.
- Benefits: Enjoy up to £12.21 per hour, free food on shift, and career growth opportunities.
- Why this job: Be part of a supportive community where you can truly be yourself.
- Qualifications: Great communication skills and tech-savvy; no prior experience needed.
- Other info: KFC values diversity and encourages applications from all backgrounds.
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Team Member – Guest Experience Lead, Preston
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Client:
1st Rate Group – Area 3
Location:
Preston, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
1137353f65fb
Job Views:
3
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
GUEST
EXPERIENCE LEAD
WELCOME TO KFC. HOME OF THE REAL ONES.
We sell the world’s best chicken. We’ve done it for a
long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we
proudly serve 1000+ communities across the UK and Ireland, bringing the grit,
pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be
ourselves, and to make something of ourselves. We bring the graft and the
laughs every day — building our own community, as we serve our original recipe
chicken to the ones, we’re in.
In our place,
ambition grows. Careers build. Potential goes further. Our doors are open, and
they can take you anywhere.
If you join our team, we only ask one thing.
That you be you.
Because that makes us, us.
Sounds good? Great.
Here’s more about the job.
ABOUT THE ROLE
You’ll be the
friendly face that makes guests feel instantly welcome—answering questions,
keeping things running smoothly, and helping folks with digital orders so
nothing slows them down. You’ll also spot and solve problems on the fly,
support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome
first, always. Greet every guest with good energy and a real smile — make
them feel like they matter the second they walk in. - Know the
menu inside out. Answer questions, shout out promos, and help guests pick
what’s right for them. - Make tech
feel easy. Help guests use kiosks or the app without making it
awkward. Show them how to customise and order like a pro. - Keep it
moving.
Watch the crowd, reduce wait times, and never let anyone feel lost or left
hanging. Let them know what’s happening with their order. - Handle
complaints like a pro. Listen up, stay calm, fix what you can — and loop in your
Team Leader or GM if it needs backup.
WHAT WE\’D LOVE FROM YOU
- Talk the
talk.
Great communication — friendly, clear, and confident with everyone. - Think fast. You don’t
freeze when stuff goes wrong — you fix it. - Tech savvy. You know
your way around digital ordering and can show guests how it works without
stress.
KEEPING IT REAL
We don’t hire staff
— we hire people. People with real lives and aspirations, building real
careers. Each of us has something special to add to the mix we call work, and
we’ll always encourage you to add your perspective.
See, at KFC,
everyone’s welcome — whatever your background, and whatever future you’re
creating. We’ll look out for you because you’re one of us, not because you work
for us. We’ll invest in your potential, because it’s what we’ve always done.
But most of all, we’ll give you the freedom to be you, wherever (and whoever)
you happen to be.
WHAT\’S IN IT FOR YOU:
We offer benefits that make your life that little bit easier, because we
know the juggle is real.
- Pay
rate: Up to £12.21 - Take the first step toward a rewarding leadership
career. - Free food and drink on shift
KFC FOR EVERYONE
Whoever you are and wherever you’re from, KFC is a place where you can
bring the real you to work. We’re here to support you in being yourself, whether you
work with us, or are trying to.
Our promise is
this: every person who applies to a
role at KFC, regardless of age, background, ethnicity, gender, ability,
religion or sexual orientation, will have an equal opportunity to
work here. We don’t just welcome, we encourage applications from
underrepresented groups in all industries.
If you’d like any
additional support with your
application, have a disability or condition that may affect your performance
during the recruitment process, or have any other requirements — just let us
know. We’ll be there
to help you be the real you.
READY?
We hope so. If you’re ready to be part of our community, now’s the time
to apply.
Worried,
you aren’t ticking all the boxes? Don’t – we’d still love to hear from you.
#J-18808-Ljbffr
Team Member - Guest Experience Lead employer: 1st Rate Group - Area 3
Contact Detail:
1st Rate Group - Area 3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Guest Experience Lead
✨Tip Number 1
Familiarise yourself with KFC's menu and promotions. Being able to confidently discuss menu items and current offers will show your enthusiasm and readiness to engage with guests.
✨Tip Number 2
Practice your communication skills. Since great communication is key for this role, try role-playing scenarios with friends or family to enhance your ability to interact positively with customers.
✨Tip Number 3
Get comfortable with technology. Familiarise yourself with digital ordering systems and apps, as being tech-savvy will help you assist guests more effectively and make their experience smoother.
✨Tip Number 4
Showcase your problem-solving skills. Think of examples from past experiences where you've successfully handled complaints or resolved issues, as this will demonstrate your ability to think on your feet in a fast-paced environment.
We think you need these skills to ace Team Member - Guest Experience Lead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what KFC is looking for in a Team Member - Guest Experience Lead. Highlight your ability to communicate effectively, handle complaints, and support digital ordering.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise any previous customer service roles, your tech-savviness, and your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service or solved problems in past jobs.
Show Your Passion: In your application, express your passion for working at KFC and your understanding of their values. Let them know why you want to be part of their community and how you can contribute to their guest experience.
How to prepare for a job interview at 1st Rate Group - Area 3
✨Show Your Personality
As a Guest Experience Lead, being yourself is crucial. During the interview, let your personality shine through. Share anecdotes that reflect your individuality and how you connect with others.
✨Know the Menu
Familiarise yourself with KFC's menu and any current promotions. Being able to discuss menu items confidently will demonstrate your enthusiasm for the role and your ability to assist guests effectively.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations in the past. Highlight your ability to think on your feet and resolve issues calmly, as this is key to providing excellent guest service.
✨Practice Tech Savviness
Since the role involves helping guests with digital orders, brush up on your tech skills. Be ready to explain how you would assist someone using kiosks or the app, making it feel easy and approachable.