Restaurant General Manager
Welcome to KFC. Home of the real ones.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you.
Because that makes us, us.
Sounds good? Great
Here’s more about the job.
About the role
As a Restaurant General Manager, you lead from the front and take full ownership of your restaurant. You’re accountable for performance, people, culture, and results ensuring the restaurant delivers brilliant guest experiences while building a high performing, future ready team.
What will you spend your time doing?
- Lead like you mean it.
Take full ownership of the restaurant, leading performance, culture, and standards with confidence.
Make sound decisions that deliver results today while supporting long term success, stay accountable
for outcomes, and remain calm and decisive during busy or challenging periods. - Deliver Through Others
Build and lead a high performing leadership team, developing people through regular coaching and
feedback. Delegate with confidence to create ownership at all levels, and recognise great
performance to drive results and a positive culture. - Unleash Potential
Attract and develop great people, recruiting diverse talent with the potential to grow. Build strong
relationships, identify future leaders early, and create clear development and progression pathways
that strengthen the team for the long term. - Execute With Focus
Keep the restaurant running smoothly and efficiently by setting clear priorities, maintaining strong
operational standards, and planning labour and stock effectively. Proactively remove any barriers
that could impact performance or results. - Fuel Exceptional Restaurant Experiences
Deliver a great guest experience by leading your team to provide fast, friendly, and consistent
service. Use feedback to continually improve, make every guest feel welcome, and empower your
team to resolve customer concerns confidently and professionally. - Shape the Future
Shape the future of the restaurant by leading your team confidently through change, embracing
new ways of working, and using insight to drive improvement. Work closely with your Area Coach to
identify opportunities, plan ahead, and deliver long term business success.
What We Love From You
- You lead from the front and set the standard every day.
- You build trust, handle tough conversations well, and bring the best out of
people. - You run a tight, compliant operation without losing sight of the guest.
- You’re commercially aware and confident owning KPIs, costs, and profitability.
- You stay calm under pressure and thrive in fast paced environments.
- You genuinely care — about people, food, and doing things the right way.
Keeping it real
What’s in it for you:
- Quarterly BONUS that rewards the hustle
- Extra holiday – more time to recharge
- Life assurance – we’ve got you covered
- Free chicken & chips every shift
- 25% staff discount
- Gym discounts to keep you movin
- 200+ high street perks & cashback
- Wellbeing support that actually helps
We do things a little differently here. Some of our restaurants are run by KFC directly (that’s our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work – but the heart, the culture, and that finger lickin’ feeling? That’s the same wherever you join us.
KFC for everyone:
Every applicant — regardless of age, background, ethnicity, gender, ability, religion or sexual orientation — has an equal opportunity at KFC. We actively encourage applications from underrepresented groups.
If you need additional support during the recruitment process, just let us know — we’re here to help you be the real you.
Restaurant Manager - Preston in Rishton employer: 1st Rate Group - Area 3
At KFC, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued and empowered to grow. As a Guest Experience Lead, you'll enjoy competitive pay, free meals during shifts, and a generous staff discount, all while being part of a supportive team that prioritises exceptional service and personal development. Join us in making every guest feel welcome and appreciated, and take the first step towards a rewarding leadership career in a dynamic setting.
