At a Glance
- Tasks: Handle inbound and outbound calls, tailoring repayment plans for customers.
- Company: First Locate is a leading UK debt management business with over two decades of experience.
- Benefits: Enjoy flexible working, annual bonuses, health rewards, and 24/7 wellbeing support.
- Other info: Inclusive workplace with opportunities for personal growth and recognition.
- Why this job: Join a supportive team that values empathy and offers a positive work culture.
- Qualifications: Great communication skills, resilience, and a people-oriented mindset are essential.
The predicted salary is between 22000 - 29000 £ per year.
Role: Customer Service Advisor
Salary: £26,208
Location: Colton, Leeds (Office Based)
Full Time: 16-40 hrs per week
We are looking for a Customer Service Advisor to join our innovative Operations Team in Leeds.
As a Customer Service Advisor, you will be responsible for handling inbound and outbound calls, speaking to our customers in different financial positions, tailoring affordable repayment plans to help them on the road to financial recovery. The role is 100% telephone based and involves managing a large volume of customer accounts on a daily basis.
Job Description
First Locate are one of the UK’s largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.
Our Core Values are the ‘Guiding light’ that steers all our people’s attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.
So that’s us, now let’s talk about your role:
As our Customer Service Advisor, you will be responsible for the following:
- Answer incoming calls and make outbound calls through a dialler
- Delivering a service which makes your customers feel valued and supported
- Adhering to Data Protection Laws
- Providing clear and concise information to customer
- Providing a judgement free service to customers from all walks of life
- Collecting payments & Arranging payment plans
- Negotiating settlements
- Working in a confidential manner with highly sensitive information
- Other duties as assigned
What we need from you?
As a key member of our Operational Team, you will be able demonstrate the following skills:
- Great listening and communication skills
- A people person and have an empathetic ear
- Resilience and ability to work towards targets
- Driven, Determined and accountable
Why choose First Locate?
We are a Real Living Wage employer and a Gold accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:
- A discretionary annual bonus for a job well done.
- A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team based incentives.
- Simply Health Rewards Package – Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
- My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
- Trained mental health first aiders on all sites.
- Loyalty reward for Length of service including increased holiday entitlement.
What Happens Next?
We’ll be in touch if you’re application is successful so keep an eye on your emails! We’ll share your CV with the hiring manager to review. If we feel we may be a good match, then we’ll arrange a short call to learn more about you and answer any questions you have. We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you’re application is progressed to the next stage.
We are inclusive.
We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.
Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search
Apply to….
vacancies@1stlocate.com
Customer Service Advisor First Locate UK Ltd employer: 1st Locate UK Ltd
First Locate UK Ltd is an exceptional employer located in Colton, Leeds, offering a supportive and inclusive work environment for its Customer Service Advisors. With a commitment to employee well-being, the company provides a range of benefits including a discretionary annual bonus, flexible working options, and a comprehensive health rewards package. As a Gold accredited Investor in People, First Locate prioritises personal growth and recognition, ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor First Locate UK Ltd
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 1st Locate UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 1st Locate UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor First Locate UK Ltd
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 1st Locate UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at 1st Locate UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 1st Locate UK Ltd!
How to prepare for a job interview at 1st Locate UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
