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- Tasks: Assist customers with their financial situations through inbound and outbound calls.
- Company: A national debt resolution firm committed to inclusivity and diversity.
- Benefits: Flexible working options, annual bonus, and health-related perks.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Excellent communication skills and a supportive nature.
- Other info: Join a dynamic team with a focus on employee well-being.
The predicted salary is between 30000 - 42000 £ per year.
A national debt resolution firm in the UK is seeking a Customer Service Advisor to be part of its Operations Team. This role involves handling inbound and outbound calls to assist customers in managing their financial situations.
The ideal candidate will have excellent communication skills and a supportive nature.
The company offers a range of employee benefits, including:
- a discretionary annual bonus
- flexible working options
- health-related perks
A commitment to inclusivity and diversity is also emphasized.
Collections Customer Service Advisor - Flexible Working in Colton employer: 1st Locate UK Ltd
Contact Detail:
1st Locate UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Customer Service Advisor - Flexible Working in Colton
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values, especially around inclusivity and diversity, will help you connect with the team and show that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and prepared to assist customers effectively.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Collections Customer Service Advisor - Flexible Working in Colton
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about helping customers, make sure your written application highlights your communication skills. Use clear and friendly language to show us you can connect with people effectively.
Be Supportive in Your Approach: We’re looking for someone with a supportive nature, so reflect that in your application. Share examples of how you've helped others in the past, whether in a work setting or otherwise, to demonstrate your empathy and understanding.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention specific skills and experiences that relate directly to the Collections Customer Service Advisor role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at 1st Locate UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Customer Service Advisor. Familiarise yourself with common financial terms and the types of situations customers might face. This will help you answer questions confidently and show that you're genuinely interested in helping customers.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member. Focus on being supportive and empathetic in your responses, as this aligns with the company's values.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about past experiences where you've resolved conflicts or helped someone in a tough spot. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Inclusivity and Diversity
The company values inclusivity and diversity, so be prepared to discuss how you can contribute to this environment. Share any relevant experiences or perspectives that highlight your commitment to creating a supportive atmosphere for all customers.
