Apprentice Business Administrator First Locate UK Ltd

Role: Apprentice Business Administrator

Salary: Apprenticeship Standard

Location: Colton, Leeds

Full Time: 35 hours

We are looking for an Apprentice Business Administrator to join our innovative Customer Service Team in Leeds! We are looking for a confident, bubbly, driven individual who wants to build their career within the business sector and become the next future First Locate Superstar!

No prior experience is needed just a great work ethic and driven personality, and you will be fully trained and supported with the rest! You will be completing your Level 3 Business Administrator Apprenticeship via Juniper Training, but your training will be ongoing and will be supported by our excellent internal training and dedicated management team. Our Agile Coaches will mentor and support you through your journey offering 1-1 on support in your role and completing your work to the require standard to ensure your learning is both enjoyable and to a high standard.

Upon successful completion of your 18-month Apprenticeship our goal is to ensure a seamless transition into a full-time position where you can continue to develop and progress through our exciting career pathway to maximise your full potential.

First Locate are one of the UK’s largest outsourcing Financial Services companies. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers.

Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and customer services who deliver innovative and market-leading services’.

Our Core Values are the ‘Guiding light’ that steers all our people’s attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

So that’s us, now let’s talk about your role:

• As our Apprentice Business Administrator, you will be responsible for the following:
• Providing operational business admin support to the team to allow them to fulfil client requirements and business revenue targets
• Querying with client’s customer accounts where there may be a discrepancy/misunderstanding as to how the balance has come about.
• Data inputting on to customer accounts with new information as to the development of their relationship and situation.
• Chasing customers for outstanding information when relevant
• Sending out invoices for customers to explain the detail of any debts that are outstanding

What we need from you?

As a key member of our team, you will be able demonstrate the positive, self-motivated approach to the role and we are looking for you too:

• Have a strong attention to detail and accuracy of work
• Be reliable and professional
• Be excited to learn and develop new skills Willing to learn and grow within the industry
• Be excited to immerse yourself in our brand, culture whilst living and breathing our company values.
• Maths and English GCSE Grade 4/C or above are required for this role.

Why choose First Locate?

We are a Real Living Wage employer and a Gold accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:

• A discretionary annual bonus for a job well done.
• A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team based incentives.
• Simply Health Rewards Package – Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
• My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
• Trained mental health first aiders on all sites.
• Loyalty reward for Length of service including increased holiday entitlement.
• Have your birthday off, on us!

What Happens Next?

We’ll be in touch if you’re application is successful so keep an eye on your emails! We’ll share your CV with the hiring manager to review. If we feel we may be a good match, then we’ll arrange a short call to learn more about you and answer any questions you have. We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you’re application is progressed to the next stage.

We are inclusive.

We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search.

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