At a Glance
- Tasks: Lead and mentor a team of Customer Service Advisors to enhance performance.
- Company: Join First Locate, a leading debt management company with a supportive culture.
- Benefits: Enjoy flexible working, annual bonuses, and a comprehensive rewards package.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact by empowering your team and driving client success.
- Qualifications: Strong leadership skills and a passion for coaching and mentoring.
The predicted salary is between 31500 - 38500 £ per year.
This is a Full Time vacancy. The role is for a Performance Coach, working 35 hours per week. We are looking for a Performance Coach to join our innovative Operations Team in Colton, Leeds.
First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.
As a Performance Coach you will be responsible for the following:
- Managing a team of up to 10-15 Customer Services Advisors
- Mentoring and developing individuals and teams
- Being the first point of call for any work-related or personal issues
- Understanding and improving client performance
What we need from you:
- Strong Leadership skills
- A good listener
- Ability to drive empowerment through your team
- Ability to inspire
- Ability to coach and mentor
- Highly self-motivated and able to work autonomously, take initiative and make decisions
Why choose First Locate?
- We are a Real Living Wage employer and a Gold accredited Investor in People.
- A discretionary annual bonus for a job well done.
- A fantastic culture with little perks along the way including flexible working and family leave.
- Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team-based incentives.
- Simply Health Rewards Package – Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more.
- My Wellbeing Service which includes 24/7 support and advice line, 24/7 GP access, Counselling Service, discounted Gym Membership and much more.
- Trained mental health first aiders on all sites.
- Loyalty reward for Length of service including increased holiday entitlement.
- Have your birthday off - on us!
At First Locate, an Investors in People Gold accredited organisation, we’re all about treating people fairly, communicating clearly, and doing the right thing.
First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.
Flexible working & family leave, Simply Health Rewards Package, Annual Bonus Scheme, Loyalty reward for Length of service.
Performance Coach in Leeds employer: 1ST LOCATE (UK) LIMITED
Join a forward-thinking company that values data-driven insights and fosters a collaborative work culture. As a Senior Insights Analyst, you'll enjoy flexible working arrangements, a supportive environment with mental health resources, and opportunities for professional growth through innovative projects in predictive analytics. With a commitment to employee well-being and recognition, this role offers a rewarding experience in a dynamic team dedicated to enhancing business performance.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Coach in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 1ST LOCATE (UK) LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 1ST LOCATE (UK) LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Performance Coach in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 1ST LOCATE (UK) LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at 1ST LOCATE (UK) LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 1ST LOCATE (UK) LIMITED!
How to prepare for a job interview at 1ST LOCATE (UK) LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
