At a Glance
- Tasks: Handle calls and create tailored repayment plans for customers in financial recovery.
- Company: First Locate, a leading Debt Management business with a Gold Investors in People accreditation.
- Benefits: Flexible working, health rewards, annual bonuses, and loyalty rewards for service length.
- Other info: Join a supportive team in a dynamic environment with growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a Customer Service Advisor to join our innovative Operations Team in Leeds. As a Customer Service Advisor, you will be responsible for handling inbound and outbound calls, speaking to our customers in different financial positions, tailoring affordable repayment plans to help them on the road to financial recovery. The role is 100% telephone based and involves managing a large volume of customer accounts on a daily basis.
About Us
First Locate is a leading Debt Management business accredited by Investors in People Gold. We provide debt resolution and payment processing services to a wide range of clients across the UK.
The Benefits
- Flexible working and family leave
- Simply Health Rewards Package
- Annual Bonus Scheme
- Loyalty reward for length of service
Customer Service Advisor in Leeds employer: 1ST LOCATE (UK) LIMITED
First Locate is an exceptional employer, offering a supportive and flexible work environment in Leeds that prioritises employee well-being and growth. With benefits such as a Simply Health Rewards Package, annual bonuses, and loyalty rewards, we foster a culture of recognition and development, making it an ideal place for those seeking meaningful and rewarding careers in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Make sure you know the company inside out! Research First Locate, their values, and what they stand for. This will help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role is 100% telephone based, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable handling different customer scenarios.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and keen to learn more about the role and the company culture. Think about what you want to know regarding their approach to customer service or team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can handle calls and manage accounts, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Advisor role. Share your passion for helping customers and how you can contribute to our team.
Showcase Your Communication Skills:Since this role is 100% telephone based, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 1ST LOCATE (UK) LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research First Locate. Understand their services, values, and what makes them stand out in the debt management industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, you'll be on the phone a lot. Practise speaking clearly and confidently about your previous experiences. Consider role-playing with a friend or family member to simulate the interview environment and get comfortable with handling various customer scenarios.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or how you prioritise tasks. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to empathise with customers.
✨Show Enthusiasm for Helping Others
In this role, you'll be helping customers navigate their financial challenges. Make sure to convey your passion for customer service and your desire to make a positive impact on people's lives. A positive attitude can go a long way in making a great impression!
