At a Glance
- Tasks: Ensure compliance with FCA regulations and support fair customer treatment.
- Company: Leading outsourced debt resolution provider in the UK.
- Benefits: Flexible working, health rewards, annual bonus, and loyalty rewards.
- Other info: Join a culture of accountability and integrity with growth opportunities.
- Why this job: Make a real impact on customer outcomes and regulatory excellence.
- Qualifications: Experience in compliance roles and strong knowledge of FCA regulations.
The predicted salary is between 50000 - 60000 £ per year.
This is a Full Time vacancy. First Locate is one of the UK's leading outsourced debt resolution and customer account management providers, supporting major organisations across utilities, retail, government, and financial services. With a strong focus on customer outcomes, vulnerability, and regulatory excellence, the Compliance Manager will play a key role in ensuring the business continues to operate in line with FCA requirements, Consumer Duty expectations, and industry best practice.
Reporting to senior leadership, you will provide expert compliance oversight across collections, debt resolution, customer contact, and operational processes. The role is responsible for maintaining a robust compliance framework, supporting a culture of fair customer treatment, and ensuring the business meets its regulatory obligations as an FCA‑authorised firm.
Regulatory Compliance- Act as the subject matter expert for FCA regulations, Consumer Credit requirements, and collections‑related regulatory obligations.
- Ensure ongoing compliance with the FCA Consumer Credit Sourcebook (CONC), Consumer Duty requirements, and applicable industry standards.
- Monitor regulatory developments and assess their impact on First Locate's operations, policies, and customer journeys.
- Provide practical compliance advice and challenge to senior management on regulatory risks, conduct matters, and emerging issues.
- Support engagement with regulators, industry bodies, and external stakeholders where required.
- Develop and deliver a risk‑based Compliance Monitoring Programme across collections, debt resolution, customer service, and payment processing activities.
- Review customer interactions, including calls, correspondence, and digital communications, to ensure regulatory compliance and positive customer outcomes.
- Conduct thematic reviews focusing on key areas such as vulnerability, financial difficulty, affordability considerations, complaints, and customer treatment.
- Identify, investigate, and report compliance breaches, ensuring effective root‑cause analysis and remediation.
- Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
- Oversee and enhance frameworks supporting customers experiencing financial difficulty or vulnerability.
- Ensure collection strategies, communication approaches, and repayment solutions align with FCA expectations and Consumer Duty principles.
- Provide oversight of customer outcome monitoring and vulnerability reporting to support continuous improvement.
- Develop, review, and maintain compliance policies, procedures, and controls to reflect regulatory requirements and business objectives.
- Support governance forums and leadership teams through the provision of compliance MI, regulatory updates, and risk reporting.
- Ensure operational processes and controls remain effective, proportionate, and aligned to regulatory expectations.
- Contribute to internal audits, client audits, and regulatory reviews as required.
- Identify, assess, and monitor compliance and conduct risks across the business.
- Maintain compliance risk registers and support enterprise risk management activities.
- Investigate incidents, complaints, regulatory breaches, and control failures, recommending appropriate corrective actions.
- Drive continuous improvement initiatives to strengthen controls and reduce regulatory risk exposure.
- Deliver engaging compliance training and awareness programmes across operational and leadership teams.
- Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
- Promote a strong culture of accountability, integrity, and compliance across the organisation.
- Support the embedding of compliance and customer‑centric behaviours throughout the employee lifecycle.
- Proven experience within a Compliance Manager, Compliance Business Partner, Regulatory Compliance, or Conduct Risk role.
- Strong knowledge of FCA regulations, Consumer Credit legislation, and the Consumer Credit Sourcebook (CONC).
- Experience within collections, debt resolution, debt purchase, financial services outsourcing, or consumer credit environments.
- Sound understanding of Consumer Duty, vulnerable customer requirements, and conduct risk management.
- Experience designing and delivering compliance monitoring and assurance programmes.
- Excellent analytical, investigation, reporting, and stakeholder management skills.
- Ability to influence at all levels and translate regulatory requirements into practical operational solutions.
- Flexible working & family leave
- Simply Health Rewards Package
- Annual Bonus Scheme
- Loyalty reward for Length of service
Compliance Manager in Leeds employer: 1ST LOCATE (UK) LIMITED
First Locate is an exceptional employer that prioritises a culture of compliance and customer care, making it an ideal workplace for a Compliance Manager. With flexible working arrangements, a comprehensive rewards package, and a commitment to employee development, First Locate fosters an environment where staff can thrive while ensuring regulatory excellence in the debt resolution sector. The company's focus on treating customers fairly and supporting vulnerable individuals aligns with its core values, providing employees with a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Manager in Leeds
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like 1ST LOCATE (UK) LIMITED looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Manager in Leeds
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at 1ST LOCATE (UK) LIMITED. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at 1ST LOCATE (UK) LIMITED
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with 1ST LOCATE (UK) LIMITED’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
