At a Glance
- Tasks: Handle calls and create tailored repayment plans for customers in financial recovery.
- Company: First Locate, a leading Debt Management business with a Gold Investors in People accreditation.
- Benefits: Flexible working, health rewards, annual bonuses, and loyalty rewards for service.
- Other info: Join a supportive team in a dynamic environment with growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a Customer Service Advisor to join our innovative Operations Team in Leeds. As a Customer Service Advisor, you will be responsible for handling inbound and outbound calls, speaking to our customers in different financial positions, tailoring affordable repayment plans to help them on the road to financial recovery. The role is 100% telephone based and involves managing a large volume of customer accounts on a daily basis.
About Us
First Locate is a leading Debt Management business accredited by Investors in People Gold. We provide debt resolution and payment processing services to a wide range of clients across the UK.
The Benefits
- Flexible working and family leave
- Simply Health Rewards Package
- Annual Bonus Scheme
- Loyalty reward for length of service
Customer Service Advisor employer: 1ST LOCATE (UK) LIMITED
First Locate is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Leeds. With flexible working options, a comprehensive rewards package, and a commitment to recognising long-term service, we empower our Customer Service Advisors to thrive while making a meaningful impact in the lives of our clients on their journey to financial recovery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research First Locate, their values, and what they stand for. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role is 100% telephone based, get comfortable with handling calls. You could even role-play with a friend to simulate different customer scenarios. This will boost your confidence and prepare you for the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you've helped customers resolve issues. This will demonstrate your ability to tailor solutions, which is key for a Customer Service Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our innovative Operations Team at First Locate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. We want to see how you've handled calls and managed customer accounts before, so don’t be shy about showcasing your skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team at First Locate. Keep it friendly and professional.
Showcase Your Communication Skills:Since the role is 100% telephone based, we need to see your communication skills in action. Use clear and concise language in your application, and don’t forget to mention any experience you have with handling difficult conversations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at 1ST LOCATE (UK) LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research First Locate. Understand their services, values, and what makes them stand out in the debt management industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, you'll be on the phone a lot. Practise speaking clearly and confidently about your previous experiences. Consider role-playing with a friend or family member to simulate the interview environment and get comfortable with handling various customer scenarios.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially those related to customer service and financial situations. Be ready to discuss how you've handled difficult customers in the past and how you can tailor solutions to meet their needs. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Problem-Solving Skills
In this role, you'll need to think on your feet. Prepare examples of how you've successfully resolved issues in previous jobs. Highlight your ability to create affordable repayment plans or similar solutions, as this will demonstrate your capability to help customers on their road to financial recovery.
