Scheduling Assistant

Exciting opportunity to join our team in Hartlepool. Real Life Options is a registered charity. You’ll start your day knowing that you’re making a difference by supporting greater independence and creating more opportunities for people with learning disabilities, autism and behaviours that may challenge. You’ll have a rewarding role working with a great team and the chance to make a real difference to other people’s lives. We will support you along your career path to learn, develop and grow.

The role involves delivering creative, dynamic and person-centred services providing a range of individualised support to people living in supported living properties and shared accommodation with their own tenancies. You will be supporting with our services in Hartlepool.

Reporting to the Registered Locality Manager, you will be responsible for:

• Producing and maintaining an accurate and up to date employee and people we support rota that takes into consideration people we support commissioned care and support, ensuring all staff receive their contractual hours.
• Using the rota system to prepare weekly schedules, ensuring efficient allocation of resource whilst matching support workers to people we support.
• Responsive and effective monitoring of employee leave such as sickness absence, annual leave, maternity/paternity leave ensuring the people we support hours are covered with minimal disruption to their lives.
• Communicating rotas to people we support and staff at least 5 weeks in advance. Any changes must be communicated in advance to the people we support and staff.
• Maintain and update personal details on a database with relevant information including contact details, and staffing locations.
• Ensure changes or adjustments are communicated to people we support, staff and managers as soon as reasonably possible.
• Book, plan and coordinate employee training in line with the organisations policies and procedures, ensuring that all training is booked, allocated on the rota and systems are up to date.
• Identify areas for recruitment and assist with support worker interviews.
• Maintain and develop positive and beneficial relationships with management teams and staff across the locality.
• Liaise with the HR Department to ensure that new starters, leavers and contract changes are processed in a timely manner and entered onto internal systems.
• Ensure that timesheets are completed correctly and in line with internal systems recording annual leave, absences and any extra hours worked.
• Ensure that the weekly utilisation is reported to the Finance Department.
• Ensure staff rotas have team meetings, supervisions and appraisal meetings in line with policy and procedure.
• Arrange flexible cover for colleagues in the event of holidays, sickness and emergencies.

Previous rota management and IT/Systems experience is desirable for this position, although full training will be provided. An enhanced DBS is required for this role.

Real Life Options offers flexible employment opportunities.

Benefits include:

• Accredited training giving you the knowledge and skills to excel in your role.
• Access to additional qualifications such as NVQ level 2 and NVQ level 3 in Health and Social Care.
• A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff).
• An employer contributory pension scheme which you opt in or opt out of.
• A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information).
• £10,000 Life cover.
• Refer a Friend Incentive £250 Bonus (terms and conditions apply).
• A financial wellbeing scheme.
• A reward gateway with access to discounted goods and services.
• Recognition Initiatives.
• Cycle to Work Scheme.

We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do. These are: Respect – Honesty – Responsibility – Excellence.

If you can circle 6 or more of the skills below, then you could be the person we are looking for:

• Honest
• Good Communicator
• Strong Values
• Flexible
• Passionate
• Self Motivated
• Reliable
• Caring
• Inclusive

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders. Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we will be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.