At a Glance
- Tasks: Support ICT systems and help colleagues with tech issues to enhance their work experience.
- Company: Join a not-for-profit charity dedicated to improving lives for those with learning disabilities.
- Benefits: Enjoy up to 33 days holiday, health cash plan, and a contributory pension scheme.
- Other info: Be part of a diverse team that values respect, honesty, and excellence.
- Why this job: Make a real difference while developing your IT skills in a supportive environment.
- Qualifications: ITIL knowledge preferred; UK driving licence required for travel across England.
The predicted salary is between 28800 - 28800 £ per year.
IT Support Engineer Knottingley (WF11 0BU) Up to £28,800 per annum depending on experience. Additional car allowance payable. Full‑time.
Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged‑related needs? Real Life Options is a not‑for‑profit charity with a personal‑centred support approach helping and assisting people to live a fulfilled and active life, and is now looking to fill the role of ICT Support Engineer.
Responsibilities
- Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do.
- Act as point of contact for all RLO Group employees in England for ICT related queries and issues.
- Provide effective responses to ICT faults and enquiries.
- Escalate any issues quickly to more senior team members.
- Maintain accurate records of ICT assets and provision of routine ICT reports.
- Assist in administering users of systems including Entra, M365, Intune and company specific applications.
- Fix faults relating to phone, mobile and computing hardware or set‑up from new.
- Assist with purchase of ad‑hoc ICT equipment such as keyboards, phones, laptops.
- Work with external suppliers to provide effective ICT solutions and support.
- Work closely with Operations and Functional Teams to meet agreed service level agreements.
- Assist with creation of training or communication videos and upload onto appropriate social media or file‑sharing channels.
- Contribute to enhancement of employee ICT skills.
- Build effective relationships internally by working cross‑functionally and collaboratively.
- Work with colleagues in other functions to ensure effective delivery of ICT services.
- Contribute to ICT and System projects as required to ensure they are focused, timely and aligned to the project specification.
- Be accountable for contribution to clearly defined team performance indicators.
- Adhere to organisational policies, procedures and work practices at all times.
- Ensure diversity and equal opportunities are promoted in all aspects of your work.
- Understand and comply with responsibilities arising from Health and Safety at Work legislation.
- Respect and adhere to the policies of Confidentiality and Data Protection.
- Participate in appropriate training and development activities.
- Perform any other reasonable duties commensurate with the post.
Qualifications
- ITIL desired.
- UK driving licence.
- Ability to travel across England and hold a UK driving licence.
Benefits
- Up to 33 days holiday a year including bank holidays.
- Contributory pension scheme – employer contribution 3%.
- Health Cash Plan.
- £10,000 Life cover.
- Free Employee Assistance Programme (including a medical helpline, telephone and face‑to‑face counselling, debt, financial and legal information).
- Reward gateway with access to discounted goods and services.
- Cycle to Work Scheme.
- Financial wellbeing scheme.
- Refer a Friend Incentive Bonus (terms and conditions apply).
Equal Opportunities
Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect. If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes to enable you to perform at your best, so please do let us know.
How to Apply
Apply today and start making a real impact!
IT Engineer - Knottingley employer: 1st Homecare
Real Life Options is an exceptional employer dedicated to making a meaningful impact in the lives of individuals with learning disabilities and autism. Located in Knottingley, we offer a supportive work culture that values respect, honesty, and responsibility, alongside generous benefits such as up to 33 days of holiday, a contributory pension scheme, and a health cash plan. Our commitment to employee growth is evident through training opportunities and a collaborative environment, making it a rewarding place to develop your career while contributing to a noble cause.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer - Knottingley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their mission, especially in supporting people with learning disabilities and autism.
✨Tip Number 3
Practice common interview questions and scenarios related to IT support. Role-playing with a friend can help you feel more confident and ready to tackle any tricky questions that come your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Real Life Options.
We think you need these skills to ace IT Engineer - Knottingley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight any relevant projects or responsibilities that show how you can make a real difference in supporting people with learning disabilities and other needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with those of Real Life Options. Don’t forget to mention specific examples of how you've tackled ICT issues in the past.
Showcase Your Technical Skills:Be sure to list your technical skills clearly, especially those related to M365, Intune, and any other systems mentioned in the job description. We want to see how you can contribute to enhancing employee ICT skills and providing effective support.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at 1st Homecare
✨Know Your Tech Inside Out
Make sure you’re familiar with the specific technologies mentioned in the job description, like M365, Intune, and Entra. Brush up on common ICT issues and solutions, as you might be asked to troubleshoot a scenario during the interview.
✨Showcase Your Soft Skills
Since this role involves working closely with various teams, be ready to discuss how you build relationships and communicate effectively. Prepare examples of how you've collaborated with others to solve problems or improve processes.
✨Align with Their Values
Real Life Options values Respect, Honesty, Responsibility, and Achieving Excellence. Think of instances where you’ve demonstrated these values in your previous roles and be prepared to share them during the interview.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the company culture. This shows your genuine interest and helps you determine if it’s the right fit for you. Ask about their approach to employee development or how they handle ICT challenges.
