Programme Lead in Glasgow

We’re creating a brand-new role in our team, and we’re looking for someone who is curious, organised, genuinely interested in people, and has the passion to not only drive change but to develop and grow this role over time. You’ll be a team player who values working collaboratively and understands that the best outcomes come from working together. This role sits at the heart of our My Voice initiative. Your job is to help us listen better, understand what we hear, and turn that insight into real improvements for the people we support, their families, and our employees. You will help shape how we gather feedback, how we learn from it, and how it influences what we do next. If you enjoy research, spotting patterns, working with people from all walks of life, and helping drive meaningful change, this could be a great fit.

About Real Life Options: We are a charity dedicated to providing support to people with learning disabilities, empowering them to live as independently as they choose. The people we support are at the heart of our organisation. Everything we do starts with them.

What you’ll be doing:

• Designing and carrying out research to understand experiences, feedback, and outcomes
• Analysing qualitative and quantitative data and turning it into clear, practical recommendations
• Working directly with people we support and their families to gather feedback in accessible and respectful ways
• Working with employees across services to capture insight and lived experience
• Reviewing the feedback with the relevant key stakeholders
• Working closely with Operations, HR, and external stakeholders to help drive forward what matters most
• Coordinating and organising conferences, forums, and engagement events linked to the My Voice initiative
• Attending services as required to support engagement and insight gathering
• Managing the MyVoice working group, including coordinating meetings, setting agendas, and ensuring actions are followed through
• Identifying positive impact stories and working with the marketing team to share these for PR and communications
• Producing clear, well‑written reports and presentations for internal audiences
• Helping shape, develop, and grow the My Voice initiative and this role as it evolves

Essential criteria:

• Experience of carrying out research or insight‑gathering activities, formal or informal
• Ability to analyse information and clearly present findings and recommendations
• Strong communication skills, with the ability to engage sensitively with people of varying abilities and backgrounds
• Well organised, with the ability to manage multiple tasks and deadlines
• Confident producing written reports and presentations
• Willing and able to travel regularly to services across the UK
• Able to work on a hybrid basis, with three days office based
• Able to easily access both the Knottingley and Glasgow offices

Desirable criteria:

• Experience working in health, social care, education, or the voluntary sector
• Experience of co‑production or involving people with lived experience in service improvement
• Experience of organising events, conferences, or engagement sessions
• Familiarity with surveys, focus groups, or other feedback tools
• Experience of turning insight into service improvement or change
• An interest in storytelling and sharing positive impact in a respectful and authentic way

Working pattern: This is a hybrid role with three days office based. You will need to be able to easily travel to our Knottingley and Glasgow offices, as well as to services across the UK as required.

Why this role is different: This isn’t a role you’re stepping into fully formed. You’ll help shape it. You’ll listen, learn, and improve, and you’ll see the impact of your work on the lives of the people we support, their families and our employees. If you like the idea of building something meaningful from the ground up, we’d love to hear from you.

Recruitment process: Our recruitment process will take place in the following stages:

• Video screening – All shortlisted applicants will be asked to complete a short video screening. This replaces a telephone screening call and helps us understand your motivation, communication style, and suitability for the role.
• First stage interview – If successful at video screening, you will be invited to a first stage interview. This will take place either via Microsoft Teams or in person and will focus on getting to know you, your experience, and how you work with others.
• Final stage interview – Candidates who progress from the first stage interview will be invited to a final stage interview, which will take place in person. This stage will explore the role in more depth and include meeting members of the MyVoice working and a person we support.

Why Join Us?

• A minimum of 33 days paid holiday a year, including bank holidays (pro‑rated for part time staff)
• An employer contributory pension scheme
• Accredited training giving you the knowledge and skills to deliver a first‑rate job – develop professionally through training, mentoring, and a strong support network
• Health Cash Plan (for full/part time contracted hours)
• £10,000 Life cover
• A free Employee Assistance Programme (including a medical helpline, telephone and face‑to‑face counselling, debt, financial and legal information)
• A reward gateway with access to discounted goods and services
• Cycle to Work Scheme
• A financial wellbeing scheme

Don’t miss out – Be Part of Something Bigger – Join a team driven by values, with a mission that matters.