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For Companies At a Glance
- Tasks: Assist in managing branch operations and ensure exceptional customer service.
- Company: Join a family-run financial company with over 80 years of experience.
- Benefits: Competitive pay, bonuses, medical benefits, and paid volunteer time.
- Why this job: Make a real impact by helping customers achieve their financial goals.
- Qualifications: High school diploma and 1-2 years in financial services required.
- Other info: Great training programs and career growth opportunities await you!
The predicted salary is between 15000 - 18000 £ per year.
Join the 1st Franklin Financial team as an Assistant Branch Manager. This position leverages interpersonal skills and business knowledge to meet the needs of our customers. Working closely with the Branch Manager and staff, the Assistant Branch Manager builds relationships and identifies customer needs, ensuring an exceptional customer experience. The ABM interviews customers with professionalism, patience, curiosity, and a results‑oriented manner.
Principal Accountabilities and Key Activities
- Develops and assures that Branch growth, profitability goals and objectives are met.
- Manages all loans, including approval of customer loans and sales finance contracts within delegated authority for lending limits.
- Maintains Branch delinquency control and personally engages with delinquencies as appropriate.
- Delegates the daily assignments of solicitation to new and existing customers.
- Oversees personnel management including hiring, termination, disciplinary actions, and salary administration.
- Exemplifies and expects that impeccable customer service is always maintained.
- Ensures that communication is disseminated in a timely and efficient manner to all Branch employees.
- Follows up on all audit results and recommendations.
Education, Qualifications and Experience
- High School Diploma or equivalent.
- Essential function: working onsite at the branch office (working from home not permitted).
- Minimum 1–2 years of experience in financial services dealing with customers and managing staff personnel.
- Ability to meet current licensing requirements of various States and Federal regulators.
- Demonstrated ability to analyze relevant information and apply individual judgment.
- Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings.
- Ability to maintain confidential business and personal information.
- Action and result focused.
- Strong verbal and written communication skills.
- Proficient with Microsoft Office Suite products.
Desirable
- Must possess a valid driver's license and the ability to operate an automobile (unless the Branch Manager can perform this function, then it is an essential job function).
About Us
1st Franklin Financial Corporation has been a family‑run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices in the Southeast and continue to expand into new territory. We offer the potential to earn an annual salary. To support growth, we also provide training programs and developmental opportunities. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
Assistant Branch Manager - Lancaster, SC employer: 1st Franklin Financial Corporation
Contact Detail:
1st Franklin Financial Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager - Lancaster, SC
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry and let them know you're on the hunt for an Assistant Branch Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your interpersonal skills during interviews! Remember, as an Assistant Branch Manager, you'll need to build relationships with customers and staff. Be friendly, approachable, and ready to share examples of how you've excelled in similar situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Assistant Branch Manager - Lancaster, SC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Branch Manager role. Highlight your experience in financial services and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Interpersonal Skills: Since this role is all about building relationships, don’t shy away from showcasing your interpersonal skills. Use examples from your past experiences where you’ve successfully engaged with customers or managed a team. We love to see that!
Be Professional and Personable: When writing your application, strike a balance between professionalism and personality. We appreciate candidates who can communicate effectively while also showing a bit of their unique character. Let us know who you are!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 1st Franklin Financial Corporation
✨Know Your Numbers
Before heading into the interview, brush up on your financial knowledge. Understand basic loan processes and profitability metrics relevant to the role. This will show that you’re not just a people person but also someone who can handle the financial side of things.
✨Showcase Your Interpersonal Skills
Since this role heavily relies on building relationships, prepare examples of how you've successfully interacted with customers in the past. Think about times when you resolved conflicts or provided exceptional service, and be ready to share those stories.
✨Demonstrate Leadership Experience
As an Assistant Branch Manager, you'll need to manage staff effectively. Be prepared to discuss your previous experiences in leadership roles, including how you’ve handled hiring, training, or even difficult conversations with team members.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's growth goals or how they measure customer satisfaction. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
