At a Glance
- Tasks: Lead Xero implementations and migrations for small business clients, ensuring smooth onboarding.
- Company: Join a forward-thinking company focused on innovative Accounting-as-a-Service solutions.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a hybrid working model.
- Other info: Be part of a culture that values ownership, impact, and continuous improvement.
- Why this job: Make a real impact by enhancing client experiences and shaping product development.
- Qualifications: Xero certification and extensive experience in implementations and client training are essential.
The predicted salary is between 50000 - 60000 £ per year.
The Xero Implementation Manager leads the implementation, migration, and adoption of Xero across our client base and internal teams. You'll onboard small business clients onto Xero, deliver internal training, resolve complex queries, and ensure high-quality usage at scale. This is a specialist role - Xero certification and a background focused primarily on Xero implementations, migrations, and client training is essential.
We're looking for a proactive and structured Xero Implementation Manager to lead the adoption and effective use of Xero across both our client base and internal teams. This is a hands‑on, high‑impact role within our newly created Accounting‑as‑a‑Service division, combining client implementation, internal enablement, and expert support. You will lead clients through Xero onboarding and migration, ensure internal teams are confident using the platform, and act as the escalation point for more complex queries. You’ll play a key role in improving onboarding quality, reducing support dependency, and ensuring small business clients use Xero effectively from day one – critical to scaling our high‑volume, low‑touch model.
Key Responsibilities
- Lead clients through the full implementation and migration to Xero, ensuring a smooth and structured onboarding experience.
- Provide ongoing guidance to clients on Xero best practices, workflows, and effective use of the platform.
- Design and deliver Xero training for internal teams (Customer Success, Onboarding, Operations).
- Act as the escalation point for complex Xero‑related queries from Customer Success and Support teams.
- Troubleshoot and resolve advanced issues related to Xero usage, integrations, and workflows.
- Identify recurring issues and proactively improve processes, training and documentation.
- Create scalable resources (guides, videos, FAQs) to reduce repetitive queries.
- Collaborate with Customer Success and Operations to improve overall client experience and efficiency.
What We're Looking For
- You work in an accounting practice and the majority of your work (80%+) involves Xero implementations, migrations, and client training – this is not a role for generalist accountants who use Xero alongside year‑end accounts or bookkeeping.
- Xero certification or equivalent deep practical experience is essential.
- Strong track record of implementing and migrating Xero for small business clients.
- Experience supporting clients through Xero setup and migration from scratch.
- Ability to troubleshoot and resolve complex Xero‑related issues.
- Experience designing and delivering Xero training for internal or client‑facing teams.
- Clear and structured communicator, able to explain complex topics simply.
- Proactive mindset: able to identify recurring problems and implement scalable solutions.
What We Offer
- Competitive salary and comprehensive benefits package.
- Hybrid working model (3 days office, 2 days remote).
- Opportunity to play a key role in scaling a new Accounting‑as‑a‑Service product.
- The chance to influence both customer experience and product development.
- A culture that values ownership, impact, and continuous improvement.
Xero Implementation Manager employer: 1st Formations
As a leading employer in the accounting sector, we offer a dynamic work environment where innovation and client success are at the forefront. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. Join us to be part of a culture that values ownership, impact, and continuous improvement, all while playing a pivotal role in shaping the future of our Accounting-as-a-Service division.
StudySmarter Expert Advice🤫
We think this is how you could land Xero Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the accounting and Xero community. Attend industry events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on common Xero-related questions. Think about how you can demonstrate your hands-on experience with implementations and migrations, and be ready to share specific examples.
✨Tip Number 3
Showcase your training skills! If you’ve designed any training materials or resources, bring them along to interviews. This will highlight your ability to educate others and improve their Xero experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Xero Implementation Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Xero experience and any relevant certifications. We want to see how your background aligns with the role, so don’t be shy about showcasing your skills in implementations and migrations!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about Xero and how your proactive mindset can benefit our team. We love seeing candidates who can communicate complex ideas simply.
Showcase Your Training Experience:Since training is a big part of this role, share examples of how you've designed and delivered training sessions before. We’re keen to know how you’ve helped others get the most out of Xero!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our new Accounting-as-a-Service division!
How to prepare for a job interview at 1st Formations
✨Know Your Xero Inside Out
Make sure you’re well-versed in all things Xero. Brush up on your Xero certification materials and be ready to discuss specific implementations and migrations you've handled. The more examples you can share, the better!
✨Prepare for Complex Queries
Since you'll be acting as the escalation point for complex issues, think about the tricky problems you've solved in the past. Be ready to explain your thought process and how you approached these challenges during the interview.
✨Showcase Your Training Skills
You’ll need to design and deliver training, so prepare to discuss your experience in this area. Bring along any resources or training materials you've created, and be ready to explain how you adapt your teaching style to different audiences.
✨Demonstrate a Proactive Mindset
Think of examples where you identified recurring issues and implemented solutions. Highlight your ability to improve processes and documentation, as this will show that you’re not just reactive but also proactive in enhancing client experiences.
