1st Formations is seeking a commercially minded Head of Operations to drive day‑to‑day performance and execution across customer sales, retention, service, mail, Co Sec, and serviced offices/business centre. You will lead integration and optimisation of service lines, ensuring disciplined execution and scalable growth.
The role requires an operator who can translate strategic priorities into practical plans, manage risk and governance, and coach senior leaders to high performance.
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Senior Operations Leader – Growth & Delivery employer: 1st Formations
1st Formations is an exceptional employer that prioritises employee growth and innovation within a collaborative work culture. Located in London, we offer a hybrid working model that fosters flexibility while empowering our team to make a meaningful impact on customer journeys. With a focus on continuous learning and development, we provide unique opportunities for our employees to thrive in their careers while contributing to the success of our customers.
