At a Glance
- Tasks: Lead Xero implementations and migrations for small business clients, ensuring smooth onboarding.
- Company: Join a forward-thinking company in the Accounting-as-a-Service sector.
- Benefits: Competitive salary, comprehensive benefits, and a hybrid working model.
- Other info: Proactive role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by enhancing client experiences and shaping product development.
- Qualifications: Xero certification and extensive experience in Xero implementations and training required.
The predicted salary is between 50000 - 60000 £ per year.
The Xero Implementation Manager leads the implementation, migration, and adoption of Xero across our client base and internal teams. You'll onboard small business clients onto Xero, deliver internal training, resolve complex queries, and ensure high-quality usage at scale. This is a specialist role - Xero certification and a background focused primarily on Xero implementations, migrations, and client training is essential.
We're looking for a proactive and structured Xero Implementation Manager to lead the adoption and effective use of Xero across both our client base and internal teams. This is a hands‑on, high‑impact role within our newly created Accounting‑as‑a‑Service division, combining client implementation, internal enablement, and expert support. You will lead clients through Xero onboarding and migration, ensure internal teams are confident using the platform, and act as the escalation point for more complex queries. You’ll play a key role in improving onboarding quality, reducing support dependency, and ensuring small business clients use Xero effectively from day one – critical to scaling our high‑volume, low‑touch model.
Key Responsibilities
- Lead clients through the full implementation and migration to Xero, ensuring a smooth and structured onboarding experience.
- Provide ongoing guidance to clients on Xero best practices, workflows, and effective use of the platform.
- Design and deliver Xero training for internal teams (Customer Success, Onboarding, Operations).
- Act as the escalation point for complex Xero‑related queries from Customer Success and Support teams.
- Troubleshoot and resolve advanced issues related to Xero usage, integrations, and workflows.
- Identify recurring issues and proactively improve processes, training and documentation.
- Create scalable resources (guides, videos, FAQs) to reduce repetitive queries.
- Collaborate with Customer Success and Operations to improve overall client experience and efficiency.
What We're Looking For
- You work in an accounting practice and the majority of your work (80%+) involves Xero implementations, migrations, and client training – this is not a role for generalist accountants who use Xero alongside year‑end accounts or bookkeeping.
- Xero certification or equivalent deep practical experience is essential.
- Strong track record of implementing and migrating Xero for small business clients.
- Experience supporting clients through Xero setup and migration from scratch.
- Ability to troubleshoot and resolve complex Xero‑related issues.
- Experience designing and delivering Xero training for internal or client‑facing teams.
- Clear and structured communicator, able to explain complex topics simply.
- Proactive mindset: able to identify recurring problems and implement scalable solutions.
What We Offer
- Competitive salary and comprehensive benefits package.
- Hybrid working model (3 days office, 2 days remote).
- Opportunity to play a key role in scaling a new Accounting‑as‑a‑Service product.
- The chance to influence both customer experience and product development.
- A culture that values ownership, impact, and continuous improvement.
Xero Implementation Manager in London employer: 1st Formations
As a leading employer in the accounting sector, we offer a dynamic work environment where innovation and client success are at the forefront. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. Join us to make a meaningful impact in the adoption of Xero for small businesses, all within a culture that values ownership and continuous improvement.
