1st Formations is seeking a Customer Retention Executive to protect and grow our client relationships within Accounting-as-a-Service. You will own the retention experience, proactively engaging with customers and small businesses to resolve issues, reduce churn, and uncover opportunities to deepen the relationship.
In this role you will be the trusted point of contact for accountancy professionals and clients, balancing advocacy with commercial goals, and collaborating with internal teams to
#J-18808-LjbffrRetention Executive - Grow Loyal Customers (Hybrid) in London employer: 1st Formations
1st Formations is an exceptional employer located in Greater London, offering a dynamic work culture that prioritises innovation and collaboration. With a competitive salary range of £90-110k and a hybrid working model, employees benefit from a strong focus on personal and professional growth, alongside opportunities to make a significant impact in the ecommerce sector. Join a team that values continuous learning and encourages creative marketing strategies to drive success.
