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For Companies At a Glance
- Tasks: Provide top-notch customer support and manage client interactions across various channels.
- Company: Join a fast-growing tech platform empowering UK entrepreneurs.
- Benefits: Competitive salary, meaningful influence, and opportunities for rapid career growth.
- Why this job: Make a real impact by supporting entrepreneurs and shaping their business journeys.
- Qualifications: Experience in customer service, especially in accountancy or tech platforms.
- Other info: Dynamic environment with a focus on ownership and collaboration.
The predicted salary is between 32000 - 48000 £ per year.
Overview
Our Mission: To empower aspiring entrepreneurs with the tools to shape their future. Company formation, statutory compliance and accounting should not be barriers for entrepreneurs. They should be frictionless, reliable and intelligently handled – from day one onward.
What We’re Building
We’re solving the biggest problem UK entrepreneurs face – nothing is joined up. We’re creating a tech platform that supports UK founders through the entire lifecycle of their business – all in one place.
- Company formation
- Statutory compliance
- Accounting
- And more
No stitched-together services. No legacy workflows wrapped in software. A modern system built for founders who want to move fast and stay compliant easily.
Your Background
You are a proactive Customer Service Executive with experience in the accountancy sector and/or accountancy technology platforms, and a strong ability to manage high volumes of client interactions across multiple channels, including phone and email. You serve as the first point of contact for customers, confidently handling routine enquiries related to accountancy workflows and software usage, while triaging and routing more complex issues to the appropriate internal teams, including technical support, onboarding, and accounts.
You take ownership of customer complaints and service issues, ensuring they are logged accurately, followed through diligently, and resolved in a timely and professional manner. With a calm and empathetic approach, and an understanding of the pressures faced by accountancy professionals, you deliver effective first-line support that reassures customers and maintains trust, even in challenging situations.
You are highly organised, responsive, and committed to delivering an excellent customer experience. By communicating clearly, managing expectations, and collaborating closely with internal teams across product and finance functions, you play a key role in maintaining high levels of client satisfaction and supporting smooth day-to-day operations within an accountancy-focused environment.
Proof This Matters
This is not a speculative bet. Entrepreneurs already love us.
- £18 million annual revenue, with an ARR of £9 million
- 1 million companies formed
- Certified B Corp and a Carbon Neutral Business
- Projected to grow 5x to 10x over the next 3 years
We’ve conquered the company formation market, and we’re just getting started.
How We Work
We operate with clarity and intent.
- People own outcomes, not tasks
- Strategy and execution live in the same hands
- We prioritise quality, retention and scale
The goal is simple: build the best scalable services in the market, that don’t break as we scale.
Talent Over Hierarchy
We don’t optimise for headcount. We optimise for impact. If you have talent and huge commitment, you’ll move faster than anywhere else.
What It Takes To Succeed Here
This is not a role for someone looking for structure to be handed to them.
You’ll Thrive Here If
- You take responsibility without being asked
- You think in systems, not silos
- You care about long-term outcomes over short-term optics
- You want your work to materially shape the company’s trajectory
- You understand that scaling requires huge commitment and in-office collaboration
What We Offer In Return
We don’t offer comfort. We offer ownership.
- Meaningful influence over what we build and how we build it
- A direct line between your contribution and the company’s success
- We offer the chance to help define a company that serves millions of future founders.
What We Pay
£40,000 + Benefits
Customer Service Executive in London employer: 1st Formations
Contact Detail:
1st Formations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to build confidence in handling enquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping entrepreneurs shine through. We want to see that you genuinely care about providing excellent customer service and supporting our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in the accountancy sector or with accountancy tech platforms. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at 1st Formations
✨Know the Company Inside Out
Before your interview, make sure you understand what the company does and its mission. Familiarise yourself with their tech platform and how it supports UK entrepreneurs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or complaints. Highlight your calm and empathetic approach, especially in challenging situations. This will demonstrate that you can maintain trust and deliver excellent service, which is crucial for a Customer Service Executive.
✨Be Ready to Discuss Accountancy Knowledge
Since the role involves accountancy workflows and software, brush up on relevant terminology and processes. Be prepared to discuss how you’ve navigated similar environments before, as this will show that you can hit the ground running and understand the pressures faced by accountancy professionals.
✨Emphasise Your Organisational Skills
The job requires managing high volumes of client interactions across multiple channels. Share specific strategies you use to stay organised and responsive. This could include tools or methods you employ to manage your workload effectively, ensuring you can deliver a smooth customer experience.
