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For Companies At a Glance
- Tasks: Engage with customers to build relationships and reduce churn in a fast-paced environment.
- Company: Join a tech platform empowering UK entrepreneurs with seamless business solutions.
- Benefits: Competitive salary, equity options, and a collaborative office culture.
- Why this job: Make a real impact on customer retention and help shape the future of entrepreneurship.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Opportunity for rapid career growth in a thriving company.
The predicted salary is between 34000 - 51000 ÂŁ per year.
Our Mission
To empower aspiring entrepreneurs with the tools to shape their future. Company formation, statutory compliance and accounting should not be barriers for entrepreneurs. They should be frictionless, reliable and intelligently handled â from day one onward.
What We're Building
We're solving the biggest problem UK entrepreneurs face â nothing is joined up. We're creating a tech platform that supports UK founders through the entire lifecycle of their business â all in one place.
- Company formation
- Statutory compliance
- Accounting
- And more...
Your Background
You are a commercially minded and customer-focused Customer Retention Executive with a strong ability to build lasting client relationships and reduce churn in a fastâpaced environment. You proactively engage with customers to understand their needs, address concerns, and identify opportunities to retain and grow accounts through tailored solutions and timely interventions.
You take ownership of atârisk customers, managing objections, resolving service issues, and collaborating closely with internal teams to deliver outcomes that reinforce customer confidence and loyalty. With strong communication and negotiation skills, you balance customer advocacy with commercial objectives to drive longâterm value for both the client and the business.
You are dataâdriven, resilient, and motivated by results. By analysing customer behaviour, monitoring retention metrics, and continuously refining engagement strategies, you play a critical role in improving customer lifetime value and ensuring a positive, consistent customer experience.
Proof This Matters
- ÂŁ18 million annual revenue, with an ARR of ÂŁ9 million
- 1 million companies formed
- Certified B Corp and a Carbon Neutral business
- Projected to grow 5x to 10x over the next 3 years
How We Work
- We operate with clarity and intent.
- People own outcomes, not tasks.
- Strategy and execution live in the same hands.
- We prioritise quality, retention and scale.
- We believe in inâoffice collaboration.
Talent Over Hierarchy
Kate Williams joined one year ago and has already been promoted to lead our content direction. Amelia French joined 6 years ago, has earned 5 promotions, and now is Director of Operations with a span of control of over 80 people.
You'll Thrive Here If
- You take responsibility without being asked.
- You think in systems, not silos.
- You care about longâterm outcomes over shortâterm optics.
- You want your work to materially shape the company's trajectory.
- You understand that scaling requires huge commitment and inâoffice collaboration.
What We Offer In Return
- Meaningful influence over what we build and how we build it.
- A direct line between your contribution and the company's success.
- Equity matched with salary, so upside is shared, not symbolic.
What We Pay
ÂŁ40,000 â 45,000 + Benefits
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Business Development and Sales
Industry: Legal Services
Customer Retention Executive in London employer: 1st Formations
Contact Detail:
1st Formations Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Retention Executive in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your skills as a Customer Retention Executive can help them achieve their goals. Tailor your answers to show youâre the perfect fit!
â¨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
â¨Tip Number 4
Donât forget to apply through our website! Weâve got loads of resources to help you land that Customer Retention Executive role. Plus, it shows youâre serious about joining our mission to empower entrepreneurs!
We think you need these skills to ace Customer Retention Executive in London
Some tips for your application đŤĄ
Show Your Customer Focus: Make sure to highlight your experience in building client relationships and reducing churn. We want to see how you've proactively engaged with customers and tailored solutions to meet their needs.
Be Data-Driven: Since we value a data-driven approach, include examples of how you've analysed customer behaviour and monitored retention metrics. This will show us that you understand the importance of using data to drive results.
Communicate Clearly: Strong communication skills are key for this role. Use your application to demonstrate how you've effectively managed objections and resolved service issues in the past. Clear, concise language will help us see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at 1st Formations
â¨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they empower entrepreneurs and what challenges they aim to solve. This will not only help you align your answers with their goals but also show that you're genuinely interested in being part of their journey.
â¨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully built client relationships or reduced churn. Highlight your proactive approach in understanding customer needs and how youâve tailored solutions to retain accounts. This will demonstrate that youâre the right fit for a role focused on customer retention.
â¨Be Data-Driven
Since the role requires analysing customer behaviour and monitoring retention metrics, come prepared with insights or data from your previous roles. Discuss how you used data to inform your strategies and improve customer lifetime value. This will showcase your analytical skills and commitment to results.
â¨Emphasise Collaboration Skills
Given the importance of in-office collaboration at this company, be ready to discuss how you've worked with internal teams to resolve issues or enhance customer experiences. Share specific instances where teamwork led to successful outcomes, reinforcing your ability to contribute positively to their collaborative culture.
