1st Formations is seeking a commercially minded Head of Operations to drive day-to-day performance across its customer sales, retention, service, mail, Co Sec, and serviced offices. The role requires leading multiple service lines with a hands-on approach, partnering with the CEO to translate strategy into scalable, profitable execution.
You will build KPI frameworks, improve processes, and oversee governance to support sustainable growth.
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Head of Operations: Growth & Delivery Leader employer: 1st Formations
1st Formations is an exceptional employer that prioritises employee growth and innovation within a collaborative work culture. Located in London, we offer a hybrid working model that fosters flexibility while empowering our team to make a meaningful impact on customer journeys. With a focus on continuous learning and development, we provide unique opportunities for our employees to thrive in their careers while contributing to the success of our customers.
