1st Formations is seeking a CX & Service Design Lead to own the end‑to‑end customer experience, reduce friction, and design scalable services. You will combine insights, data analysis, and service design to improve journeys across pre‑purchase, purchase, and post‑purchase stages, collaborating with product, support, and operations.
The role requires strong analytical skills, experience mapping journeys, and stakeholder management, with a hybrid London‑based setup to enable rapid impact on
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