At a Glance
- Tasks: Provide top-notch customer support and manage client interactions across various channels.
- Company: Dynamic tech platform empowering UK entrepreneurs with seamless services.
- Benefits: Competitive salary, meaningful influence, and opportunities for rapid career growth.
- Other info: Fast-paced environment with a focus on impact and collaboration.
- Why this job: Join a mission-driven team and help shape the future of entrepreneurship.
- Qualifications: Experience in customer service within accountancy or tech platforms.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Our Mission
To empower aspiring entrepreneurs with the tools to shape their future. Company formation, statutory compliance and accounting should not be barriers for entrepreneurs. They should be frictionless, reliable and intelligently handled – from day one onward.
What We’re Building
We’re solving the biggest problem UK entrepreneurs face – nothing is joined up. We’re creating a tech platform that supports UK founders through the entire lifecycle of their business – all in one place:
- Company formation
- Statutory compliance
- Accounting
- And more
No stitched-together services. No legacy workflows wrapped in software. A modern system built for founders who want to move fast and stay compliant easily.
Your Background
You are a proactive Customer Service Executive with experience in the accountancy sector and/or accountancy technology platforms, and a strong ability to manage high volumes of client interactions across multiple channels, including phone and email. You serve as the first point of contact for customers, confidently handling routine enquiries related to accountancy workflows and software usage, while triaging and routing more complex issues to the appropriate internal teams, including technical support, onboarding, and accounts. You take ownership of customer complaints and service issues, ensuring they are logged accurately, followed through diligently, and resolved in a timely and professional manner. With a calm and empathetic approach, and an understanding of the pressures faced by accountancy professionals, you deliver effective first-line support that reassures customers and maintains trust, even in challenging situations. You are highly organised, responsive, and committed to delivering an excellent customer experience. By communicating clearly, managing expectations, and collaborating closely with internal teams across product and finance functions, you play a key role in maintaining high levels of client satisfaction and supporting smooth day-to-day operations within an accountancy-focused environment.
Proof This Matters
This is not a speculative bet. Entrepreneurs already love us:
- £18 million annual revenue, with an ARR of £9 million
- 1 million companies formed
- Certified B Corp and a Carbon Neutral Business
- Projected to grow 5x to 10x over the next 3 years
We’ve conquered the company formation market, and we’re just getting started.
How We Work
We operate with clarity and intent. People own outcomes, not tasks. Strategy and execution live in the same hands. We prioritise quality, retention and scale. The goal is simple: build the best scalable services in the market, that don’t break as we scale.
Talent Over Hierarchy
We don’t optimise for headcount. We optimise for impact. If you have talent and huge commitment, you’ll move faster than anywhere else. Kate Williams joined one year ago and has already been promoted to lead our content direction. Amelia French joined 6 years ago, has earned 5 promotions, and now is Director of Operations with a span of control of over 80 people.
What It Takes To Succeed Here
This is not a role for someone looking for structure to be handed to them.
You’ll Thrive Here If
- You take responsibility without being asked
- You think in systems, not silos
- You care about long-term outcomes over short-term optics
- You want your work to materially shape the company’s trajectory
- You understand that scaling requires huge commitment and in-office collaboration
What We Offer In Return
We don’t offer comfort. We offer ownership:
- Meaningful influence over what we build and how we build it
- A direct line between your contribution and the company’s success
We offer the chance to help define a company that serves millions of future founders.
What We Pay
£40,000 + Benefits
Customer Service Executive employer: 1st Formations
1st Formations is an exceptional employer located in Greater London, offering a dynamic work culture that prioritises innovation and collaboration. With a competitive salary range of £90-110k and a hybrid working model, employees benefit from a strong focus on personal and professional growth, alongside opportunities to make a significant impact in the ecommerce sector. Join a team that values continuous learning and encourages creative marketing strategies to drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 1st Formations. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 1st Formations before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 1st Formations:Your cover letter is your chance to shine! Tell us why you want to work at 1st Formations specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 1st Formations!
How to prepare for a job interview at 1st Formations
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
