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For Companies At a Glance
- Tasks: Provide top-notch customer support and manage client interactions across various channels.
- Company: Dynamic tech platform empowering UK entrepreneurs with seamless services.
- Benefits: Competitive salary, meaningful influence, and opportunities for rapid career growth.
- Why this job: Join a mission-driven team and help shape the future of entrepreneurship.
- Qualifications: Experience in customer service within accountancy or tech platforms.
- Other info: Fast-paced environment with a focus on impact and collaboration.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Our Mission
To empower aspiring entrepreneurs with the tools to shape their future. Company formation, statutory compliance and accounting should not be barriers for entrepreneurs. They should be frictionless, reliable and intelligently handled – from day one onward.
What We’re Building
We’re solving the biggest problem UK entrepreneurs face – nothing is joined up. We’re creating a tech platform that supports UK founders through the entire lifecycle of their business – all in one place:
- Company formation
- Statutory compliance
- Accounting
- And more
No stitched-together services. No legacy workflows wrapped in software. A modern system built for founders who want to move fast and stay compliant easily.
Your Background
You are a proactive Customer Service Executive with experience in the accountancy sector and/or accountancy technology platforms, and a strong ability to manage high volumes of client interactions across multiple channels, including phone and email. You serve as the first point of contact for customers, confidently handling routine enquiries related to accountancy workflows and software usage, while triaging and routing more complex issues to the appropriate internal teams, including technical support, onboarding, and accounts. You take ownership of customer complaints and service issues, ensuring they are logged accurately, followed through diligently, and resolved in a timely and professional manner. With a calm and empathetic approach, and an understanding of the pressures faced by accountancy professionals, you deliver effective first-line support that reassures customers and maintains trust, even in challenging situations. You are highly organised, responsive, and committed to delivering an excellent customer experience. By communicating clearly, managing expectations, and collaborating closely with internal teams across product and finance functions, you play a key role in maintaining high levels of client satisfaction and supporting smooth day-to-day operations within an accountancy-focused environment.
Proof This Matters
This is not a speculative bet. Entrepreneurs already love us:
- £18 million annual revenue, with an ARR of £9 million
- 1 million companies formed
- Certified B Corp and a Carbon Neutral Business
- Projected to grow 5x to 10x over the next 3 years
We’ve conquered the company formation market, and we’re just getting started.
How We Work
We operate with clarity and intent. People own outcomes, not tasks. Strategy and execution live in the same hands. We prioritise quality, retention and scale. The goal is simple: build the best scalable services in the market, that don’t break as we scale.
Talent Over Hierarchy
We don’t optimise for headcount. We optimise for impact. If you have talent and huge commitment, you’ll move faster than anywhere else. Kate Williams joined one year ago and has already been promoted to lead our content direction. Amelia French joined 6 years ago, has earned 5 promotions, and now is Director of Operations with a span of control of over 80 people.
What It Takes To Succeed Here
This is not a role for someone looking for structure to be handed to them.
You’ll Thrive Here If
- You take responsibility without being asked
- You think in systems, not silos
- You care about long-term outcomes over short-term optics
- You want your work to materially shape the company’s trajectory
- You understand that scaling requires huge commitment and in-office collaboration
What We Offer In Return
We don’t offer comfort. We offer ownership:
- Meaningful influence over what we build and how we build it
- A direct line between your contribution and the company’s success
We offer the chance to help define a company that serves millions of future founders.
What We Pay
£40,000 + Benefits
Customer Service Executive employer: 1st Formations
Contact Detail:
1st Formations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent achievements. This way, when you chat with them, you can show that you're genuinely interested and aligned with what they're building.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to handle various client interactions. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during interviews! Don’t just wait for questions; ask insightful ones about their tech platform and how they support entrepreneurs. This shows you're engaged and ready to contribute to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and being part of something impactful.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping entrepreneurs shine through. We want to see that you genuinely care about making their journey smoother and more successful.
Tailor Your Experience: Make sure to highlight your experience in customer service and the accountancy sector. We’re looking for someone who can handle client interactions with ease, so give us examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 1st Formations
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they empower entrepreneurs and what makes their tech platform unique. This knowledge will help you connect your answers to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've handled customer enquiries or complaints effectively. Highlight your calm and empathetic approach, especially in challenging situations. This will demonstrate that you can maintain trust and deliver excellent support, which is crucial for a Customer Service Executive.
✨Demonstrate Proactivity and Ownership
Think of instances where you've taken initiative without being prompted. Whether it’s resolving an issue or improving a process, share these stories to illustrate your proactive nature. The company values ownership, so showing that you can take responsibility will resonate well with them.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future plans, team dynamics, or how they measure success in customer service. This not only shows your interest but also gives you a chance to assess if the company aligns with your career aspirations. Remember, interviews are a two-way street!
