Customer Retention Executive

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Our Mission

To empower aspiring entrepreneurs with the tools to shape their future. Company formation, statutory compliance and accounting should not be barriers for entrepreneurs. They should be frictionless, reliable and intelligently handled – from day one onward.

What We’re Building

We’re solving the biggest problem UK entrepreneurs face – nothing is joined up. We’re creating a tech platform that supports UK founders through the entire lifecycle of their business – all in one place.

• Company formation
• Statutory compliance
• Accounting
• And more…

Your Background

You are a commercially minded and customer-focused Customer Retention Executive with a strong ability to build lasting client relationships and reduce churn in a fast‑paced environment. You proactively engage with customers to understand their needs, address concerns, and identify opportunities to retain and grow accounts through tailored solutions and timely interventions.

You take ownership of at‑risk customers, managing objections, resolving service issues, and collaborating closely with internal teams to deliver outcomes that reinforce customer confidence and loyalty. With strong communication and negotiation skills, you balance customer advocacy with commercial objectives to drive long‑term value for both the client and the business.

You are data‑driven, resilient, and motivated by results. By analysing customer behaviour, monitoring retention metrics, and continuously refining engagement strategies, you play a critical role in improving customer lifetime value and ensuring a positive, consistent customer experience.

Proof This Matters

• £18 million annual revenue, with an ARR of £9 million
• 1 million companies formed
• Certified B Corp and a Carbon Neutral business
• Projected to grow 5x to 10x over the next 3 years

How We Work

• We operate with clarity and intent.
• People own outcomes, not tasks.
• Strategy and execution live in the same hands.
• We prioritise quality, retention and scale.
• We believe in in‑office collaboration.

Talent Over Hierarchy

• Kate Williams joined one year ago and has already been promoted to lead our content direction.
• Amelia French joined 6 years ago, has earned 5 promotions, and now is Director of Operations with a span of control of over 80 people.

You’ll Thrive Here If

• You take responsibility without being asked.
• You think in systems, not silos.
• You care about long‑term outcomes over short‑term optics.
• You want your work to materially shape the company’s trajectory.
• You understand that scaling requires huge commitment and in‑office collaboration.

What We Offer In Return

• Meaningful influence over what we build and how we build it.
• A direct line between your contribution and the company’s success.
• Equity matched with salary, so upside is shared, not symbolic.

What We Pay

£40,000 – 45,000 + Benefits

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Business Development and Sales

Industry

Legal Services