Credit Controller

About 1st Formations: At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling.

We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience.

Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression.

• £18m annual revenue, including £9m ARR
• Over 1 million companies formed
• Certified B Corp and Carbon Neutral Business
• Forecast to grow 5x–10x over the next three years

The Role: We're looking for a proactive Credit Controller to join BSQ Group, working closely with our accountancy-as-a-service arm to manage collections, credit risk, and client account health across a growing portfolio of SME and startup clients. This is a hands‑on role suited to someone who thrives in a fast‑paced, scaling business and is comfortable balancing firm‑but‑fair collections with the kind of client relationship management that protects long‑term retention.

Key Responsibilities:

• Manage the end-to-end collections process for a portfolio of client accounts, chasing outstanding invoices via phone and/or email.
• Reconcile customer accounts and resolve queries or disputes in collaboration with the accountancy service delivery team.
• Monitor aged debt reports and proactively flag at‑risk accounts, escalating in line with credit control policy.
• Set appropriate credit limits and payment terms for new and existing clients, working with onboarding and sales teams.
• Liaise closely with the Accountancy-as-a-Service team to ensure billing accuracy and resolve any discrepancies between service delivery and invoicing.
• Maintain accurate, up‑to‑date records of collections activity, promises to pay, and account notes in the finance system.
• Produce regular debtor reports and cashflow forecasts for the finance leadership team.
• Negotiate payment plans for clients in financial difficulty, balancing commercial sensitivity with cash collection targets.
• Support month‑end close by ensuring debtor ledger accuracy and minimising bad debt provisions.
• Identify process improvements to reduce DSO (Days Sales Outstanding) and improve collections efficiency.

What We Are Looking For:

• Proven experience in a credit control or collections role, ideally within a B2B, subscription, or professional services environment.
• Experience working with or alongside accountancy, bookkeeping, or financial services products is highly desirable.
• Strong communication and negotiation skills, with the ability to manage difficult conversations professionally.
• Confident using accounting/finance software (e.g. Xero, Sage, or similar) and comfortable with Excel/Google Sheets for reporting.
• A commercially minded approach - understanding that credit control decisions can affect wider client relationships.
• Highly organised, with strong attention to detail and the ability to manage a high volume of accounts.
• CICM qualification (or working towards) is a plus but not essential.
• A collaborative mindset, comfortable working cross‑functionally with accountancy, sales, and onboarding teams.

What We Offer:

• £32-35k and comprehensive benefits package.
• Hybrid working model.
• Real opportunities for progression as the business scales.
• The chance to influence both customer experience and product development.
• A culture that values ownership, impact, and continuous learning.

Equal Opportunities: 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.