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For Companies At a Glance
- Tasks: Join our Compliance Department to conduct anti-money laundering checks and assist customers daily.
- Company: We're a fast-growing Corporate Services Group with over 500,000 customers, redefining business support.
- Benefits: Enjoy 25 days leave, private health options, free lunches, and a dog-friendly office.
- Why this job: Be part of a dynamic team making a real impact in the e-commerce sector.
- Qualifications: Fluency in English and Dutch or German; strong customer service skills; bachelor's degree preferred.
- Other info: Hybrid work model after probation; inclusive workplace encouraging diverse applicants.
The predicted salary is between 23200 - 32600 £ per year.
Who we are
We’re a dynamic and rapidly expanding Corporate Services Group, led by our passionate founder and CEO. With a thriving customer base of over 500,000 and consistent growth of 20% year-on-year, we’re shaking up the business services space. From Company Formation and Legal Support to Virtual Offices, Call Answering, and Live Chat solutions, we provide everything businesses need to start, grow, and succeed. Profitable, innovative, and customer-obsessed, we’re on a mission to redefine how modern businesses are supported—and we’re looking for driven individuals to grow with us.
Job Summary
We are offering an exceptional opportunity for a diligent, reliable and conscientious individual to join our growing company in our Compliance Department. This role involves carrying out anti-money laundering checks in line with HMRC ‘Know Your Customer’ and EU 5th Directive regulations. You will be liaising with a high volume of customers on a daily basis, both by email and telephone, to ensure the company is satisfied we have carried out their due diligence regarding anti-money laundering regulations. This role will include shift working between 08:30 and 17:30, Monday to Sunday, on a rota basis.
In a nutshell
Join a growing e-commerce market leader in London city-centre in an administrative and customer-facing role.
Familiarise yourself with anti-money laundering regulations pertaining to ‘Know Your Customer’, MLR 2019 and EU 5th Directive.
Carry out administrative tasks to liaise with a high volume of customers per day, with the aim of ensuring a timely passing of our compliance requirements, to ensure their customer orders progress to completion.
Provide answers to telephone queries relating to our compliance requirements and customers attempting to fulfil them.
What You Bring to the Table
- Fluency in both English and Dutch, or German
- Strong customer service and communication skills
- Polite, friendly, and professional demeanor
- Team-oriented with a flexible, can-do attitude
- Proactive and capable of working independently
- Positive mindset and high level of integrity
- Strong work ethic and commitment to excellence
- Organised and detail-oriented
- Proficient in Microsoft Word and Excel
- Fast, accurate typing and confident with IT systems
- Bachelor’s degree (Law degree a plus)
Who You’ll Be Working With
You’ll be surrounded by passionate, talented changemakers with big ambitions—not just for our business but for our world. Our teams are based remotely and on-site in London and Glasgow, and you’ll be the critical cultural connector between them all. We’re a company striving for best-in-class service through empathy, integrity, and innovation—and we want you to be the voice and leader who helps us get there.
Remuneration and Benefits
25 days annual leave, plus 8 public/bank holidays
Option to purchase Private Medical, Dental and Optical Insurance for you and your family
Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family
14 weeks maternity leave pay, 2 weeks paternity leave pay
Annual cost-of-living salary increase
Cycle to Work Scheme
Dog-friendly office
Free soft drinks and bean-to-cup coffee all day
Free Monday and Wednesday lunches
Free fresh fruit - daily
Equal Opportunities
1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.
Compliance Specialist - Dutch OR German Speaking employer: 1st Formations
Contact Detail:
1st Formations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Specialist - Dutch OR German Speaking
✨Tip Number 1
Familiarise yourself with the latest anti-money laundering regulations, especially the HMRC 'Know Your Customer' guidelines and EU 5th Directive. This knowledge will not only help you in the role but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Practice your communication skills in both English and Dutch or German. Since this role involves liaising with a high volume of customers, being able to communicate clearly and effectively in both languages will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to maintain a polite and professional demeanor, which is crucial for this role.
✨Tip Number 4
Research our company culture and values. Understanding our mission to provide best-in-class service through empathy and innovation will help you align your answers during the interview, making you a more attractive candidate.
We think you need these skills to ace Compliance Specialist - Dutch OR German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in compliance, customer service, and any specific skills related to anti-money laundering regulations. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your fluency in Dutch or German, along with your communication skills. Mention your understanding of compliance regulations and how your background makes you a great fit for the role.
Showcase Your Skills: In your application, emphasise your organisational skills, attention to detail, and ability to work independently. Provide examples of how you've demonstrated these qualities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at 1st Formations
✨Know Your Regulations
Familiarise yourself with anti-money laundering regulations, especially the 'Know Your Customer' guidelines and EU 5th Directive. Being able to discuss these topics confidently will show your commitment to compliance.
✨Showcase Your Communication Skills
Since this role involves liaising with a high volume of customers, demonstrate your strong customer service skills during the interview. Use clear and polite language, and be prepared to discuss how you handle customer queries effectively.
✨Highlight Your Attention to Detail
As a Compliance Specialist, being detail-oriented is crucial. Prepare examples from your past experiences where your attention to detail made a significant impact on compliance or customer satisfaction.
✨Demonstrate Team Spirit
This role requires a team-oriented mindset. Be ready to share instances where you've successfully collaborated with others, showcasing your ability to work well in a team while also being proactive and independent.
