At a Glance
- Tasks: Ensure quality standards and compliance in assessments while supporting various teams.
- Company: Join a leading awarding organisation committed to excellence and innovation.
- Benefits: Competitive salary, remote work, flexible hours, and generous holiday allowance.
- Other info: Dynamic team environment with opportunities for professional growth and development.
- Why this job: Make a real impact on quality assurance and help shape the future of assessments.
- Qualifications: Experience in quality or compliance roles, with strong communication and people skills.
The predicted salary is between 26000 - 30000 £ per year.
We are seeking a Quality & Audit Coordinator to uphold quality measures within our awarding organisation (AO).
The Quality & Audit Coordinator ensures Ofqual regulations are met and company policies and processes have been followed.
They embody a quality-first approach, promoting good practice to ensure assessments are delivered to the highest standard.
Their keen eye for detail and supportive approach makes them a valued partner to both internal and external stakeholders.
Duties
- Support the Quality & Compliance team
- Audit compliance of assessment project word counts
- Support onboarding of assessors/IQAs/invigilators
- Standardisation meetings: Managing a calendar of standardisation meetings, and managing the administration of these
- Support standardisation sessions
- Support other departments as necessary
- Manage IQA allocations and tracking
- Respond to ad hoc assessor & IQA queries
- Review adherence to SLAs, escalating issues as needed
- Check and preparing Statement of Results
- Monitor Quality inbox and respond to queries
- Manage timely certificate claims
- Support the training and onboarding of new team members
- Analyse data for patterns and trends
- Review & contribute to standardisation delivery
- Manage and oversee the sampling strategy
- Carry out reviews of completed assessments such as knowledge tests
- Schedule and carry out observations of IQA and assessment
- Support Centres (anticipated Q4 2026 onwards): deliver initial Centre training, develop and implement supportive action plans; Carry out field visits (expected between 1-4 visits in first year)
- Log and escalate any concerns of complaints/malpractice
- Other duties as
Person specification
Essential
- Minimum 2 years’ experience in either an awarding organisation (AO), end point assessment organisation (EPAO), or training provider
- Minimum 1 year’s experience in a quality, audit, or compliance role
- Understanding of the apprenticeships landscape
- Knowledge of Ofqual General Conditions of Recognition, and applying these in practice
- Understanding of indicators of risk within assessment and within Centres/training providers
- Excellent written and verbal communication skills
- Confidence to challenge constructively while maintaining positive working relationships
- Able to accurately document information and maintain audit trails.
- Excellent people skills
- Great attention to detail and high level of accuracy
- Supportive approach, able to influence others to adopt correct ways of working
- Able to handle challenging conversations using tact and care, maintaining positive working relationships with both internal and external parties
- Able to adapt to changing priorities
Desirable
- Safeguarding qualification or experience
- Up to date expertise in at least one of our subject areas, e. g. business admin, digital, leadership
- Data and technology skills (Office 365, Excel, Power BI, automation tools)
- Have or willing to work towards a relevant qualification
- What Success Looks Like
- Quality standards are championed, and internal and external stakeholders have a clear understanding of the processes to follow
- 1st for Awarding remains compliant with regulation and own policies and processes
- Regular audits are carried out, and results reported on
- Risks are identified in advance so mitigations can be put in place
- Effective standardisation across the business/assessors/standards/etc
- Your work helps drive high-quality outcomes and continuous improvement
- You’re a trusted go-to person within your team and beyond.
The Quality & Audit department is seen as a critical friend across the business; approachable and willing to advise where needed
- You contribute ideas and escalate issues as necessary to improve systems or ways of working
- Data, tools and systems are used accurately and effectively.
Why Join Us?
- Remote-first role with built-in flexibility
- Monthly co-working days (lunch included!)
- 25 days’ holiday + 8 bank holidays
- 8 Wellbeing Hours per year
- Flexible working, agreed up front to suit you and the business
- All the tech you need
To apply: Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.
Quality & Audit Coordinator (AO) employer: 1st for Awarding
At 1st for Awarding, we pride ourselves on being an exceptional employer that values quality and compliance in the education sector. Our remote-first work culture offers flexibility, ensuring a healthy work-life balance while providing ample opportunities for professional growth and development. With competitive salaries, generous holiday allowances, and a supportive team environment, we empower our employees to excel in their roles and contribute meaningfully to our mission of delivering high-quality assessments.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Audit Coordinator (AO)
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
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✨Leverage Your University Career Services
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✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like 1st for Awarding looking for candidates who are engaged and informed.
We think you need these skills to ace Quality & Audit Coordinator (AO)
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at 1st for Awarding. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at 1st for Awarding
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with 1st for Awarding’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
