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For Companies At a Glance
- Tasks: Be the friendly voice of the business, handling calls and ensuring great customer experiences.
- Company: Well-established company in Huntingdon with a dedicated team.
- Benefits: Competitive pay, Monday to Friday hours, and potential for permanent position.
- Why this job: Join a supportive team and make a positive impact on customer interactions.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Opportunity for growth in a collaborative and positive work environment.
The predicted salary is between 10 - 16 £ per hour.
We’re partnering with a well-established Huntingdon based company that’s looking for a Call Handler to join their dedicated and growing team asap. This is a great opportunity for someone who thrives on delivering outstanding service, whether you’re an experienced call handler or have a solid background in customer support.
In this role, you’ll be the friendly and professional voice of the business - the first point of contact for customers. You’ll handle mainly inbound calls to assist with all enquiries - your focus will be on ensuring every interaction leaves a positive impression.
Responsibilities:- Answer high volume of incoming calls efficiently and deliver an exceptional customer experience.
- Make outbound calls when required to follow up on enquiries or provide updates.
- Accurately record, update, and maintain customer details in internal systems.
- Handle and resolve customer queries where possible or refer to the right team.
- Follow company processes and compliance standards at all times.
- Contribute to a collaborative, positive team culture.
- Previous experience in a call handling or customer service environment.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accurate data entry skills.
- Calm, empathetic, and professional approach under pressure.
- Confident using IT systems and quick to learn new software.
- A proactive, positive attitude and a strong team focus.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Call Handler in Huntingdon employer: 1st Choice Staff Recruitment
Contact Detail:
1st Choice Staff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler in Huntingdon
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you get comfortable with answering questions and managing customer interactions smoothly.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Call Handler in Huntingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call handling or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. Keep it friendly and professional, just like the voice we want on the phone.
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects that. Use clear, concise language and check for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at 1st Choice Staff Recruitment
✨Know the Company
Before your interview, take some time to research the company you're applying to. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Call Handler, excellent communication is key. Practice answering common interview questions out loud, focusing on clarity and tone. You might even want to role-play with a friend to simulate the interview environment. This will help you feel more confident and articulate during the actual interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about past experiences where you've resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Team Spirit
Since the role involves contributing to a positive team culture, be ready to discuss how you work well with others. Share examples of teamwork from previous jobs or experiences, highlighting your collaborative approach and how you support your colleagues in achieving common goals.
